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Non-Exempt/Full-time ( /- 40 weekly hours)
Reports To: Store Manager, Assistant Store Manager
Collaborates With: Store Managers, Senior CSRs, CSR Trainers, Fellow CSRs
It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.
Job Summary:
A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They are the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.
Responsibilities/Essential Functions:
- Team player with strong communication and organizational skills
- Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter
- Identify and assess clients’ needs to make proper product recommendations
- Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support
- Stay up to date with product knowledge, NM Cannabis Patient Laws, and medicinal information updates to pass the information to clients
- Maintain proper inventory stock on the sales floor and backstock, as needed
- Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts
- Regular/reliable attendance is required
- Keeping best interest of the company and co-workers in forefront of mind
- Other duties as assigned
Computer/Technical Responsibilities:
- LeafLogix and BioTrack for sales transactions, patient records/lookup information, returns/exchanges
- Internet to access sharepoint.com to make daily menus, Dutchie to access online orders
- Other websites to lookup information about cannabis or the NMMCP program.
Qualifications and Educational Requirements:
- Experience in cash handling and inventory management
- Ability to multi-task and quickly prioritize tasks
- Ability to handle high stress situations, ambiguity and changing priorities
Additional Requirements:
- Experience in inventory management and controls
- Exceptional internal and external customer service and employee relations skills
- Must be dependable, reliable, and motivated
- Organization, time management, data entry and math skills
Physical and Emotional Requirements:
- Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row
- Must be able to lift at least 50 lbs.
- Ability to work in a confined area.
- Must be able to bend/stoop/climb/reach
- Must be able to present complex information to groups of people
- Must be able to be physically present in the dispensary locations and administrative office
- Ability to handle high stress situations, ambiguity and changing priorities
- Must be able to tolerate a reasonable amount of work stress
Compensation/Hours:
Compensation DOE, 32 hours/wk., Required Mon – Sun, some Holidays, shifts between 8:00am & 8:00pm
- $1000 Professional Development Reimbursement
- Two days of paid time off in addition to standard PTO allotment.
- PTO (112 hours/year in first year of employment, front-loaded, tenure-based increases)
- Health Insurance with employer contribution
- Vision Insurance with employer contribution
- Dental Insurance with employer contribution
- Employee Assistance Program: 100% employer paid premium
- Employer paid Basic Life Insurance ($10k coverage) plus Voluntary Life Insurance (100% employee paid)
- 401K (automatic enrollment at 3%)
- 20% Employee Discount
- Loyalty Program - 3% cash back to be used towards any Verdes purchase
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