Senior Customer Service Representative

Non-Exempt/Full-time (40 /- weekly hours)

Reports To: Store Managers

Collaborates With: Store Managers, Senior CSRs, Fellow CSRs, Verdes Nurses

Job Summary:

Serves customers by providing exceptional support while supervising staff on the sales floor. The Sr. CSR will enforce processes and protocols as set forth by the store manager and assistant manager to best facilitate organization, training, and inventory control. In addition, they will support the managers in maintaining strong working relationships with staff to facilitate professional employee relationships and strong customer service. Must be committed to enforcing policies to ensure the high standards of The Verdes Foundation.

Responsibilities/Essential Functions:

·       Team player with strong communication and organizational skills

·       Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter

·       Identify and assess clients’ needs to make proper product recommendations

·       Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support

·       Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients

·        Maintain proper inventory stock on the sales floor and backstock, as needed

·       Handles, accepts, counts and receives products arriving to the store, in addition to accepting them into Leaf Logix

·       Audit Leaf Logix inventory against sales floor and back stock daily

·       Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts

·       Responsible for safe cash count, beginning and end of day cash drawer counts

·       Collaborates with CSR-trainers and managers to promote a positive work environment

·       Support CSRs in daily function

·       Peer Coaching

·       Regular/reliable attendance is required

·       Keeping best interest of the company and co-workers in forefront of mind

·       Other duties as assigned

Required Skills and Qualifications:

·       Experience in cash handling, inventory management, CSR training or similar role

·       Ability to multi-task and quickly prioritize tasks

·       Ability to handle high stress situations, ambiguity and changing priorities

·       Ability to manage subordinates and offer guidance and support as needed

Preferred Qualifications:

·       Experience in handling cash control

·       Experience in inventory management and controls

·       Ability to multi-task and quickly prioritize tasks

·       Ability to handle high stress situations, ambiguity, and changing priorities

·       Exceptional internal and external customer service and employee relations skills

·       Must be dependable, reliable and motivated

·       Organization, time management, data entry and math skills

General Housekeeping:

·       Sweep, clean and maintain facility, including breakroom and bathroom

·       Clean windows and front door glass

·       Maintain a clean sales floor by dusting and sanitizing the work areas

Computer Preferred Qualifications:

§  Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges, product transfers

§  Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders

§  Microsoft Office

§  Other websites to lookup information about cannabis or the NMMCP program

Physical and Emotional Requirements:

·       Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row

·       Must be able to lift at least 50 lbs.

·       Ability to work in a confined area.

·       Must be able to bend/stoop/climb/reach

·       Must be able to present complex information to groups of people

·       Must be able to be physically present in the dispensary locations and administrative office

·       Ability to handle high stress situations, ambiguity and changing priorities

·       Must be able to tolerate a reasonable amount of work stress

Compensation/Hours:

Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm

It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.