Warehouse Manager

Job Title: Warehouse Manager
Department: Operations
Position Type: Exempt / Full-time (40 weekly hours)
Reports To: Director of Material Management

The Verdes Standard
As Warehouse Manager, you lead by example, setting a consistent pace and tone that reflect a culture of ownership, urgency, and pride. You foster a team environment where everyone understands the mission and moves with purpose, taking initiative and staying engaged. You don’t just maintain systems — you improve them. You don’t just fulfill orders — you drive excellence in every step of the fulfillment process.

We seek individuals who:

• Exceed Expectations: Consistently go above and beyond, performing both the small and significant tasks that create exceptional experiences.
• Continuous Improvement: Strive to get better every day, embodying a growth mentality that values and seeks out ongoing enhancements in all areas.
• Initiative: Proactively improve the operations and outcomes within your scope of work, taking ownership of positive changes.
• Integrity: Uphold ethical standards in all actions, acknowledge errors, and steadfastly honor commitments.
• Courageous Conversations: Communicate with honesty and directness, valuing clarity and kindness in all interactions.
• Responsiveness: Commit to addressing queries and concerns within 24 hours, showcasing a responsive and service-oriented attitude.

Job Summary
The Warehouse Manager is primarily responsible for managing the flow of finished goods — both internal and 3rd-party — ensuring products are accurately received, tracked, stored, and delivered on time. Inventory control and operational precision are central to this role, with quality control acting as a critical support function to uphold Verdes’ high standards. You will lead a team that fulfills store orders with 100% accuracy and turns around wholesale orders within 48 hours. Success in this role requires a strong command of systems and structure, the ability to coach and drive a team with clarity and consistency, and a proactive mindset that values improvement over maintenance.

Operational Excellence and Order Fulfillment:

• Oversee daily order fulfillment operations, including processing, picking, packing, and delivery, ensuring a seamless workflow from order receipt to delivery.
• Develop and implement SOPs for inventory control, logistics management, and order fulfillment to meet and exceed operational goals.

Inventory Management:

• Control the flow of internal and 3rd party finished goods, tracking and analyzing inventory levels and developing protocols for loss mitigation.
• Identify and track waste, ensuring company policies and procedures are met.
• Collaborate with manufacturing to enhance processes, ensuring exceptional end-to-end fulfillment experiences that exceed quality standards.

Leadership and Process Management:

• Manage the fulfillment staff, setting clear job expectations, and monitoring workflow, productivity, and efficiency.
• Drive results by coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, and procedures.
• Manage staff recruitment, selection, orientation, and training, and foster opportunities for personal growth and cross-training.

Quality Control and Compliance:

• Develop and enforce strict inventory control measures and oversee surveillance protocols to minimize shrinkage and prevent loss, ensuring that all transactions are accounted for and any discrepancies are swiftly addressed and rectified.
• Ensure strict adherence to organizational standards, and maintain a safe, clean work environment in compliance with policies and procedures.
• Responsible for the retrieval of all returned and non-conforming products, ensuring that they are compliantly destructed and accurately documented within our inventory systems in alignment with regulatory standards and Verdes’ policies.

Production and Efficiency Optimization:

• Ensure the completion of store & wholesale orders by scheduling and assigning personnel; monitoring progress and resolving problems efficiently.
• Develop & Analyze performance records and data, initiating improvements or optimizations where necessary.
• Develop and report on KPIs and establish SMART goals to track and improve fulfillment department performance.
• Report on various fulfillment and performance KPIs, providing data-backed insights to inform daily, weekly, monthly, and quarterly decision-making.
• Communicate effectively with senior management, offering actionable updates to enhance order fulfillment service level agreements (SLAs) and vendor performance metrics.

Team Development and Support:

• Resolve personnel issues by analyzing data, investigating issues, and identifying and recommending solutions to improve team dynamics.
• Contribute to the overall team effort, ensuring related tasks are completed as required and the packaging department's goals are met.

Required Skills and Qualifications:

• Comprehensive Industry Knowledge: A solid understanding of the supply chain and transportation logistics.
• Leadership Excellence: Demonstrated leadership abilities that inspire team engagement, instill pride in workmanship, and drive focus towards process efficiencies.
• Technological Proficiency: Strong command of computers and familiarity with industry-specific software programs such as Dutchie, Microsoft Office, SharePoint, etc., to streamline operations.
• Communication Mastery: Outstanding communication skills, with proficiency in both verbal and written forms, ensuring clarity and understanding across all levels of the organization.
• Detail Orientation: Exceptional attention to detail, ensuring that all aspects of packaging and distribution are performed with precision and care.
• Proactive Work Ethic: A hands-on, proactive approach to tasks and responsibilities, showcasing dedication and a robust work ethic.
• Problem-Solving Aptitude: Exceptional problem-solving skills, capable of identifying and resolving issues efficiently and effectively.
• Commitment to Excellence: A strong dedication to excellence, always striving to exceed standards and improve output.
• Inventory Management Prowess: Excellent inventory management and record-keeping abilities, ensuring accurate tracking of products and materials.

Physical and Emotional Requirements:

• Capable of repetitive motion and fine motor skills for packaging and labeling tasks.
• Ability to stand or sit for prolonged periods and transition from sitting to standing multiple times during the shift.
• Manage occasional lifting of up to 50 lbs and the physical dexterity to handle delicate products.
• Comfortable working in a fast-paced environment, which may require the handling of multiple tasks simultaneously.
• Stamina to maintain attention to detail over long periods while upholding quality standards.
• Emotional resilience to work under pressure and adapt to dynamic operational needs while maintaining a positive and solution-oriented attitude.
• Capacity to engage in collaborative teamwork while also being able to work independently with minimal supervision.
• Possess emotional intelligence to effectively manage a diverse team, resolve conflicts, and foster a supportive and motivating work environment.
• Able to anticipate and respond to operational challenges with patience and professionalism.
• Strong stress management skills to handle the demands of strict deadlines and maintaining high-performance standards.

Benefits:

• PTO accrual (tenure-based increases) & NMPSL sick leave accrual 
• Health Insurance with employer contribution (PPACA compliant) 
• Vision Insurance with employer contribution 
• Dental Insurance with employer contribution 
• Employee Assistance Program: 100% employer paid 
• Voluntary Life Insurance: 100% employee paid 
• 401K (auto enrollment at 3%) 
• Voluntary Long-term Disability: 100% Employee Paid 
• 25% Employee Discount 
• Loyalty Program – 3% cash back to be used towards any Verdes purchase. 
• 50% paid Maternity/Paternity Leave – For four weeks, after one year of employment 
• Paid Sabbatical Leave of four weeks after five years of employment 
• Paid Voting Leave – up to two hours 
• Referral Program – $400 for a referral who is retained for 6 months 
• Pet Friendly – based on work location and position & pet insurance offered 

It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.