Field Service Manager

Career Opportunity: Field Service Manager with The Verdin Company in Cincinnati, OH

Do you have a passion for figuring out how unique mechanical and electrical products work and sharing that knowledge with others? Do you enjoy empowering others with the skills to be successful in their jobs? If you would relish the opportunity to use these talents to lead a national team of field service technicians, then we’d love to meet you!

Salary: $75k to $80k Travel Requirement: Approx. 10%

Overview:
We are seeking a Field Service Manager to lead the growth and development of our national network of field service technicians who are responsible for the installation, trouble shooting, and maintenance of our unique bell ringing and clock products. In this role, you will be responsible for ensuring that Verdin runs an effective, high quality field service operation that generates positive returns and high levels of customer satisfaction. This position will report directly to our National Service Manager.

The successful candidate will spend the first several months working with our senior engineers and product experts to master our broad range of bell ringing and clock products. The objective is to obtain a deep, comprehensive knowledge of our products so that you can effectively hire, train, evaluate, and support the technical field work of our service technicians. Your primary responsibility is to ensure that our technicians possess the knowledge and skills to install our products and keep them operating safely and effectively.

Specific Job Functions:

• Work closely with our National Service Manager and other team leaders to recruit, hire, train, and develop field service technicians in both Cincinnati and remote locations around the country.
• Create and deploy technical training programs for both new and experienced technicians, including preparation of course materials and instructional aids.
• Conduct regular hands-on training sessions with new field service technicians as well as periodic refresher courses for experienced technicians.
• Facilitate general safety training in accordance with OSHA regulations and provide specific training on the proper techniques to manage Verdin’s products safely and efficiently.
• Provide real time technical support and troubleshooting assistance to field service technicians working on site to resolve mechanical and electrical issues.
• Provide demonstrations on the proper diagnostic, troubleshooting, repair, and maintenance of mechanical and electrical equipment.
• Ensure that technicians complete and submit work reports in a timely manner with proper documentation, including photos and a written description of the work performed on site.
• Travel periodically to project sites to perform quality control inspections of completed field work.
• Collaborate with Engineering and Production teams to stay updated on new product development and field service methods for the installation and service of our products.

What Makes You a Great Fit?

• At least 5 years in field service or a similar customer-facing role working with mechanical and electrical systems products.
• Strong understanding of mechanical and electrical systems, troubleshooting, and maintenance.
• Training and instruction experience, including hands-on training and development of course material.
• Proficiency in field management software, CRM programs, and Microsoft Office programs; experience with learning management systems is a plus.
• Leadership ability and self-confidence in presenting information to others and building effective working relationships across departments.
• Sense of urgency to help others solve problems.

Featured benefits:

• Immediate eligibility for annual bonus plan
• Comprehensive health care insurance with 80% employer premium coverage (Eligibility on first day of month following hire and company contribution to employee HSA account)
• Dental and vision insurance
• 401(k) match with full vesting after 90 days
• Free on-site parking
• Friday summer hours

About Us:
For more than 180 years, The Verdin Company has been manufacturing cast bronze bells and custom outdoor clocks for thousands of churches, cities & towns, universities, and commercial customers around the world. Today, the company is owned and managed by the sixth generation of Verdins who continue the company’s proud tradition of superior craftsmanship, innovative products, and dedicated customer service.

This is an exciting opportunity to roll up your sleeves and make an impact in a company that is like no other in the world. Come join our company and be a part of our rich history by applying online today!

Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Days:

• Monday to Friday

Work Location: In person

Salary : $75,000 - $80,000