What are the responsibilities and job description for the Operations and Service Delivery Lead position at The Vermont Country Store?
Job Description
The Vermont Country Store is seeking an Operations and Service Delivery Lead to oversee its customer service operations.
About the Role
- Prepare annual budget, achieve monthly goals and report financial results.
- Assist Director of Operations with long-range strategic plans for structure, facility, technology and staffing needs.
- Supervise production activities of customer service management team and staff, providing leadership and mentorship.
- Have thorough understanding of customer service operations, productivity measurements and real-time workload management.
Key Responsibilities
- Business Growth: Prepare annual budget, achieve monthly goals and report financial results.
- Operational Excellence: Assist Director of Operations with long-range strategic plans for structure, facility, technology and staffing needs.
- Team Performance: Supervise production activities of customer service management team and staff, providing leadership and mentorship.
- Customer Satisfaction: Have thorough understanding of customer service operations, productivity measurements and real-time workload management.
Requirements
- Results-driven leader with experience in customer-facing roles.
- Ability to analyze complex data and make informed decisions.
- Excellent communication and interpersonal skills.
- Passionate about delivering exceptional customer service.
