What are the responsibilities and job description for the Client Relations Specialist position at The Viking Group?
Your mission as a Client Relations Specialist is to become the go-to expert for all things related to our products and services. Imagine starting your day by diving into a query from a long-term client. Whether via phone, email, or face-to-face, you'll provide answers about pricing, availability, and shipping. Thriving in an industrial distribution setting, you'll represent us with impeccable professionalism.
Daily Adventures Include:
- Handling orders, quotations, returns, and providing comprehensive product advice.
- Utilizing your problem-solving skills to rectify order, billing, or shipping errors.
- Collaborating seamlessly with departments like sales, credit, and inventory to deliver on promises.
- Mastering our products through our online learning platform to keep you informed and effective.
- Tackling technical documentation to support sales efforts actively.
- Spotting sales opportunities to promote add-ons and upsells.
- Engaging with clients thoughtfully to nurture lasting relationships.
- Pursuing best practices by following Standard Operating Procedures (SOPs).
What We Need From You:
- A minimum of one year's experience in a customer service or sales role.
- Proficient computer skills (JDE expertise is a bonus).
- Strong multi-tasking abilities with a flair for handling time-sensitive tasks.
- A knack for numbers, including fractions and decimals.
