What are the responsibilities and job description for the Customer Solutions Consultant position at The Viking Group?
Step into the Role of Customer Solutions Consultant
Are you ready to tackle client challenges head-on in a robust industrial distribution environment? Enhance your day by collaborating within a team-focused setting to address inquiries related to products and services—covering everything from pricing to delivery.
Your Goals and Expectations:
- Answer and resolve customer questions with agility and precision, via any communication means.
- Navigate order placements, follow-ups, and product returns effectively with adherence to policy.
- Solve complex issues by liaising inter-departmentally with sales and operations teams.
- Engage with learning resources to boost your product understanding continually.
- Keep customer relations thriving through impeccable service and attention.
- Boost sales through intentional promotion of offers and additional services.
- Ensure your actions acclaim our company values and standards in all scenarios.
Here's What You Bring:
- At least 1 year of client service experience, preferably in sales.
- Tech-savvy with a strong grasp of core computing skills and JDE knowledge.
- Experienced in managing multiple tasks under pressure with efficacy.
- Capability with fundamental arithmetic, measurements, and projections.
