What are the responsibilities and job description for the ERP Support Specialist position at The Vincit Group?
JOB SUMMARY:
The ERP Support Specialist will be the primary point of contact for all end users of the company’s two ERP systems. The Specialist will assist users with troubleshooting, training, and configuration issues. Associates in the role will have/learn functional expertise of the application and contribute to improvements and enhancements for mission-critical daily needs and organizational initiatives.
EDUCATION:
Required: High school diploma
Preferred: College degree in business related field
EXPERIENCE:
Required: Minimum of 1-year prior experience working with business enterprise systems. Must be proficient in Microsoft Office and Microsoft Excel.
Preferred: Knowledge of Sage X3 ERP, experience in developing training materials, and a working knowledge of basic accounting principles is preferred.
POSITION REQUIREMENT(S): Specialized Skills/License/Certification
Preferred: SQL query syntax knowledge, Working understanding of general business and accounting concepts.
CORE COMPETENCIES (Essential Job Functions)
- Provide daily end user support for ERP systems, addressing or escalating issues in a timely and professional manner.
- Administer security for ERP systems for all users, ensuring integrity and confidentiality of sensitive data.
- Review reports for potential errors, research systemic or user causes of errors found, and implement controls or configuration changes to mitigate future errors and risks.
- Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve user issues.
- Identifies requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with persons in a position to understand requirements.
- Assists with the successful rollout of system changes or new system implementations, not limited to testing, training, support, documentation.
- Assists with the company’s M&A activities as it relates to system conversions and integrations.
