What are the responsibilities and job description for the Director of Housekeeping position at The Vineta Hotel?
INFORMATION
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe.
The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.
The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.
The team of the Vineta are waiting for you to have an exceptional experience!
JOB DESCRIPTION
Contract
01. Permanent
Place
Palm Beach, Florida, USA
MISSIONS
Position Profile:
Oversees the daily operations of the Housekeeping, Uniform & Laundry department, ensuring outstanding cleanliness, detail, care, and maintenance of guestrooms, public and heart of house areas through supervisory direction of Associates, maximizing the balance between Guest and Owner satisfaction.
With high integrity, ensures a 5-star experience to guests and leads team members in providing Oetker Collection hospitality.
Inspires a high level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.
Hands-on supervision of Service Leaders, Room Attendants, Housepersons and Uniform & Laundry Attendants and effectively coach, train, motivate, communicate, recognize, schedule, provide performance feedback and conduct performance correction when necessary.
Participates in recruitment and retention of Service Leaders, Room Attendants, Housepersons, and Laundry and Valet staffing.
Ensures compliance to all hotel policies, standards, and procedures, diligently manages inventory controls, departmental budgets, and safety programs.
Implements and manages training programs for different areas and staffing levels.
Responsible for administrative work for the Housekeeping, Laundry & Valet Department.
Maintains and ensures timely and accurate records for payroll administration on behalf of the department.
Monitors and maintains inventory of departmental supplies.
Analyses monthly reports and reviews opportunities for improvement.
Responsible for compiling monthly/bi-yearly/yearly reports for Corporate office.
Monitors the Performance Monitor and Defect Tracking system.
Conducts quality inspections of housekeeping and laundry services.
Undertakes other ad hoc related responsibilities, as required.
Initiates and maintains effective communication between the Housekeeping department and all other departments especially Front Office, Engineering.
BENEFITS
We are delighted to offer:
An excellent renumeration package including an attractive salary, progressive health & dental, life insurances, 401k pension underscored by an inspiring work environment, ongoing learning & development through the Masterpiece Academy, and an opportunity to be the best!
PROFILE
Core Skills & Competencies:
Service Excellence– Leads by positive example to strive for service excellence.
Working Environment– Creates a positive and highly motivated working environment that promotes and develops strong teamwork.
Strong leadership– Inspires associate commitment, loyalty and motivation though progressive supervisory practices that foster teamwork, safety, open communication.
Coaches and mentors– Fosters a climate of continuous learning, growth, and improvement, with a strong commitment to the career development of others.
Training & Development– Identifies career goals and guides employees in their career growth and development.
Organized– High attention to detail with strong administrative skills.
Operational Expertise– To have complete knowledge of Quality Standards.
Ensures that guest preferences are collected and action upon in order to delight our guests.
Communication– 100% English language (verbal and written) proficiency.
Decision-making and problem solving– Responds promptly, exercising sound and reasonable judgment, ultimately ensuring successful problem resolution.
Ethical and professional conduct– Fulfills responsibilities with highest integrity.
Technology proficiency– Full competence.
Education & Experience:
Bachelors in Hospitality Management.
Minimum 3 years previous experience in similar capacity in luxury hotels.
Must be in possession of a valid work permit for the USA.
If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.
