Guest Services/Front Office Specialist

INFORMATION

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe.

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

Job Description

Contract

• Permanent
  
  

Place

Palm Beach, Florida, USA

MISSIONS

Position Profile

With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Front Office through consistent application of Oetker Collection's core practices.

• With high integrity, ensure that guests experience the highest quality 5 diamond/5 star standards
• Check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and visitors
• Coordinate all guest requests for special arrangements or services, courteously and efficiently.
• Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.
• Exceed service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, genuine kindness and a family spirit.
• Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and luxury hospitality standards.
• Undertake other ad hoc related responsibilities, as required.
  
  

Benefits

We are delighted to offer excellent wages and benefits, an inspiring work environment, ongoing learning & development through the Masterpiece Academy, and an opportunity to be the best.

PROFILE

Core Skills & Competencies

• Customer Service – Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
• Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries.
• Decision making- Able to prioritize, making prompt and reasonable decisions.
• Problem solving –Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
• Ethical and professional conduct – Fulfills responsibilities with highest integrity.
• Technology proficiency– Operates and maintains all departmental equipment, fully competent with Front Office systems.
  
  

Education & Experience

• Previous Front Office knowledge and training is an asset.
• Minimum 1 year previous work experience in a similar capacity.
• Required to work weekends, and/or holidays.
  
  

Must be presently legal to work in the USA

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.