What are the responsibilities and job description for the Intake Specialist position at The Virga Law Firm, P.A.?
Job Description
Job Description
Salary : Open to Experience
Intake Specialist
The Virga Law Firm - Panama City Beach, FL
Full-Time, In-Person Position
The Virga Law Firm is seeking an energetic, detail-oriented Intake Specialist with a go-getter
attitude to join our dynamic team in Panama City Beach. As the first point of contact for our
clients, both on the phone and in person, youll play a crucial role in supporting families during
challenging times while ensuring efficient practice operations.
About Us
We pride ourselves on fostering a positive, supportive work environment where team members
can thrive professionally while maintaining work-life balance. Our firm specializes in family
law, requiring both professional excellence and genuine empathy in all client interactions.
Essential Responsibilities
Manage high-volume incoming calls with empathy and professionalism
Warmly greet and assist clients arriving for appointments
Conduct initial client screenings and secure potential leads
Schedule consultations and maintain detailed attorney calendars
Process new client intake forms and documentation with meticulous attention to detail
Provide exceptional customer service to clients in sensitive situations
Coordinate with attorneys and staff to ensure smooth client onboarding
Perform accurate data entry and maintain detailed records
Maintain accurate records in our case management system
Take initiative in improving office processes and client experience
Required Qualifications
Proven extensive experience in customer service and phone-based communication
Strong data entry skills with demonstrated attention to detail
Advanced computer proficiency, including calendar management software
Exceptional multitasking abilities in a fast-paced environment
Professional demeanor and outstanding interpersonal skills
Demonstrated positive attitude and proactive approach to problem-solving
Strong attention to detail and organizational capabilities
Ability to handle confidential information with discretion
Experience working under pressure while maintaining composure
Track record of taking initiative and exceeding expectations
Work Schedule
Monday through Friday
8 : 30 AM to 5 : 00 PM
In-person at our Panama City Beach office
Benefits Package
Competitive salary based on experience and qualifications
Industry-leading PTO package
Comprehensive benefits through Colonial Life, including :
o Dental insurance
o Vision coverage
o Life insurance
o Short-term disability
Positive, supportive work environment
Professional development opportunities
