What are the responsibilities and job description for the Guest Services Attendant position at The Virginian Golf Club Inc?
Guest Service Attendant at the Nicewonder Inn
Nestled within the picturesque landscape of Nicewonder Farm & Vineyard, the Nicewonder Inn stands as a beacon of luxury and tranquility. Boasting 28 exquisitely appointed rooms & 9 yurts, this boutique inn caters to those with discerning tastes and a penchant for adventure. From the gourmet delights of Hickory, our signature restaurant helmed by Chef Travis Milton, to the serene ambiance of our cedar yurts nestled amidst the verdant canopy, every aspect of the Nicewonder Inn promises an unforgettable experience. Come join this exceptional team committed to delivering unparalleled hospitality and creating cherished memories for our guests. With a warm and welcoming atmosphere, combined with luxurious accommodations and unparalleled service, the Nicewonder Inn invites you to be part of something truly special. Apply today and embark on a rewarding journey with us!
Job Description:
As a Guest Service Attendant at the Nicewonder Inn, you will play a vital role in delivering exceptional guest service and ensuring a memorable stay for our guests. With at least 1 year of experience in hotel front desk operations, you will assist guests with check-in, check-out, and various inquiries to ensure their needs are met with efficiency and courtesy.
Key Responsibilities:
- Greet guests upon arrival with a warm and welcoming demeanor, providing assistance with check-in procedures and luggage handling.
- Assist guests with check-out procedures, processing payments, and ensuring accurate billing and account reconciliation.
- Respond to guest inquiries and requests in a timely and professional manner, providing information about hotel amenities, services, and local attractions.
- Maintain cleanliness and organization at the front desk area and lobby, ensuring a welcoming atmosphere for guests.
- Coordinate with other hotel departments, including housekeeping, maintenance, and food and beverage, to fulfill guest requests and resolve issues as needed.
- Monitor guest satisfaction and feedback, escalating any issues or concerns to the Guest Service Manager or other appropriate personnel.
- Handle guest complaints or concerns with empathy and professionalism, taking appropriate steps to resolve issues and ensure guest satisfaction.
- Uphold the Nicewonder Inn's standards of hospitality and service excellence, exceeding guest expectations with every interaction.
Requirements:
- High school diploma or equivalent required; additional education or training in hospitality or related field preferred.
- Minimum of 1 year of experience in hotel front desk or guest service operations.
- Excellent customer service and communication skills, with a friendly and approachable attitude.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in computerized property management systems and Microsoft Office suite.
- Availability to work evenings, weekends, and holidays as needed.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive insurance coverage.
- Generous paid time off (PTO) allowance.
- 401(k) retirement savings plan.
- Employee discount on hotel stays and dining.
- Complimentary lunches during shifts.
Join us at the Nicewonder Inn, where every moment is crafted to exceed expectations and create cherished memories for our guests.
