What are the responsibilities and job description for the PAS Representative - Contact Center position at THE VOICE OF THE MARTYRS?

Job Description

The Voice of the Martyrs (VOM) serves persecuted Christians in the world's most difficult and dangerous places to follow Christ. Pastor Richard Wurmbrand and his wife, Sabina, founded VOM after being imprisoned for their Christian witness in Communist Romania. Since 1967, VOM has been dedicated to inspiring all believers to a biblical faith by telling the stories of persecuted Christians, thereby inspiring a deeper commitment to Christ and the fulfillment of his Great commission, no matter the cost.

Employees must personally adhere to our statement of faith and five main purposes.

The Voice of the Martyrs Statement of Faith

We believe the Bible to be the inspired, the only infallible, authoritative Word of God.
We believe that there is one God, eternally existent in three persons : Father, Son, and Holy Spirit.
We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father where He intercedes for us, in His present rule as Head of the Church, and in His personal return in power and glory.
We believe that all men and women are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that repentance of sin and faith in Jesus Christ is necessary for regeneration by the Holy Spirit.
We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.
We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life in the presence of our Lord, and the lost unto the resurrection of damnation and eternal punishment.
We believe in the spiritual unity of believers in our Lord Jesus Christ and that all true believers are members of His body, the Church.
We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.

VOM's Five Purposes

To encourage and empower Christians to fulfill the Great Commission in areas of the world where they are persecuted for sharing the gospel of Jesus Christ.

To provide practical relief and spiritual support to the families of Christian martyrs.

To equip persecuted Christians to love and win to Christ those who are opposed to the gospel in their part of the world.

To undertake projects of encouragement, helping believers rebuild their lives and Christian witness in countries that have formerly suffered oppression.

To promote the fellowship of all believers by informing the world of the faith and courage of persecuted Christians, thereby inspiring believers to a deeper level of commitment to Christ and involvement in His Great Commission.

Equal Employment Opportunity

In order to provide employment free of discrimination to all individuals, employment decisions at VOM will be based on job qualification, character, and spiritual fitness.

VOM is, and will continue to be, an equal opportunity employer. It is VOM’s policy to abide by all state and federal laws prohibiting discrimination against applicants and / or employees on the basis of race, color, national origin, age, disability, gender, pregnancy, genetic information, military status, or other legally protected status. As a Christian religious organization, VOM is permitted to discriminate in employment on the basis of religion. This means that VOM may terminate, discipline, or refuse to hire any employee or applicant who disagrees with or engages in behavior which is inconsistent with VOM’s religious teachings or beliefs.

VOM believes the Bible teaches that marriage is exclusively the legal union of one man and one woman and that legitimate sexual relations are exercised solely within marriage. Therefore, we do not recognize or condone any marriage between individuals of the same gender or between more than one man and woman; and we believe that extra-marital sexual activity, such as adultery, fornication, incest, homosexuality, pedophilia, bestiality, the creation and / or distribution and / or viewing of pornography, and efforts to alter ones gender, are sinful and incompatible with the Bible and Christian behavior.

VOM will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Employees are responsible for understanding, adhering to and strictly enforcing this policy. Staff who feel that they have been unlawfully discriminated against, should bring this to the attention of their immediate supervisor (if applicable), director, or Human Resources. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

All prospective employees will have their references checked and may be subject to a background check and / or drug screening.

Ministry Support Division

Reports to : PAS Contact Center Manager

FLSA Non-Exempt Employee

Summary. The PAS Contact Center Representative is a primary telephone operator in the contact center phone loop. This position operates a computer keyboard and other data entry devices in work processes resulting in the entry and maintenance of donor profile information stored in VOM's Donor Database.

Subordinate Titles and Scope of Supervisory Responsibility. N / A

Core Duties

Retrieve, receive, and place telephone calls related to the call center order line and processing these requests according to established department procedures.

Review and respond to emails, appropriately and timely, that come in from the "contact us" page at persecution.com.

Process gift and order transactions according to established department processes and procedures. Donor database entry and maintenance will include the following : searches in the database for existing records; add, edit, and update constituent records and codes; add new contacts to the database; maintain existing records; review, respond, and route constituent correspondence; enter constituent resource order requests; enter donor gift transactions; and credit card authorization according to PCI.

Additional assignments may be given in the following areas : process non-fund letter mail requests, database maintenance of USPS Address Correction Returns, count and verify daily mail, open, presort, verify, batch and label letter mail, and review / edit information mailing files for non-standard data.

Skills and Experience

Required] High school diploma or GED.

Required] 1-3 months of related experience and / or training or equivalent combination of education and experience.

Required] Ability to type with accuracy at least 50 WPM.

Strong computer skills including proficiency in Windows environment and Microsoft Office.

Must be able to adapt to changes in PAC policies, procedures, and schedules.

Excellent communication, including phone etiquette and customer service skills.

Ability to write simple correspondence.

Ability to effectively present information one-on-one.

Ability to multi-task and work under deadlines to meet department objectives.

Working Conditions

Typical office environment and hours.

Stationary desk job at a computer which requires sitting for long periods and long periods of screen time.

Required] Must live in the area and office at VOM headquarters in Bartlesville.

Special Requirements .

Discreet and careful communication with respect to keeping VOM work- and personnel-related information confidential.

Must be a biblical disciple.

Must participate in the spiritual life of the organization.

Agree with and adhere to the VOM Statement of Faith.

As allowed under the Americans with Disabilities Act, the employee must be able to perform the essential functions of the job with or without accommodation.

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