What are the responsibilities and job description for the Service Manager position at THE WALDINGER CORPORATION?
The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding a Service Manager to our team!
We seek a driven, business-minded professional with strong analytical skills. The Service Manager builds long-term business value by helping to acquire and retain high-quality customers and employees and ensure successful growth of a profitable operation. This is a great opportunity to join a rapidly growing organization.
Responsibilities:
- Quotes repairs, orders parts, and obtains approval from customers. Writes proposals for new work and negotiates service contracts. Aids in selling maintenance contracts, replacing equipment, and other service work.
- Coordinates with Service Dispatcher for manpower on work orders. Purchases equipment, material, and subcontracts.
- Investigates and resolves customer complaints.
- Promotes a culture of employee safety through continuous coaching, motivating, and setting clear expectations that are in compliance with Waldinger's policies. Participates in monthly safety training and ensures technicians are following proper safety procedures.
- Assists with attracting and retaining technicians. Supervises and maintains close working contact with Service Techs. Evaluates skills and performance and plans training to develop employees.
- Supports Service Techs by helping with technical problem-solving and delivery of materials and supplies to expedite job completion with timeliness and accuracy.
- Reviews service tickets and makes any needed adjustments prior to billing.
Requirements:
- Five years HVAC/technical experience
- Supervisory experience
- Proficiency with Microsoft Office
- Strong communication skills and attention to detail
- Acceptable driving record
We Offer:
- Paid holidays
- Health, dental and vision insurance
- Growth potential with a stable company
- Paid vacation
- Wellness reimbursement program
- 401k with company match and profit-sharing
- Continuing education and advancement opportunities
- Tuition reimbursement
- Term, AD&D and Dependent Life insurances
- Prepaid Legal
The Waldinger Corporation is a full-service mechanical, electrical, sheet metal and service contractor operating under a people-first approach. The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation of success since 1906.
The Waldinger Corporation is an EOE, including disability/vets.
The Waldinger Corporation participates in E-Verify.
