What are the responsibilities and job description for the Disability Access Service Video Chat, DC (Tampa, FL) – Bench-Full Time Job at Th position at The Walt Disney Company (Germany) GmbH?
Do you have a passion for providing outstanding Guest Service?
Join the Disney Central Team as a Sales and Solutions (S&S) Video Chat Specialist!
S&S Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service! They provide support for the Guests accessibility needs using our many services available for Guests with disabilities and apply their proficiency in planning bookings to ensure an outstanding experience. In this role, you will also support Guests with their digital experience through the website and in the My Disney Experience application.
They will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05 : 45 a.m. to 12 : 15 a.m. This is an hourly position in an inbound contact center located at Disney Central in Orlando or Tampa, Florida.
The starting pay rate for this position is $18.90 / hour
Responsibilities :
- Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services.
- Communicate efficiently through video / phone calls and be able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls.
- Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs.
- Maintain integrity during intensified interactions and difficult conversations, making confident decisions, and understanding when to raise concerns to Coordinator / Working Lead / Salaried Leader.
- Meet required departmental metric expectations and efficiency goals when handling Guest accounts.
- Complete all required Company training and compliance courses.
- Be flexible with work schedule, including overtime, weekends, and holidays.
Basic Qualifications :
Preferred Qualifications :
Additional Information :
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD : WDWCasting, WDW Casting, Reservations, CallCenter#J-18808-Ljbffr
Salary : $19
