Intake Case Manager

Company Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts.  We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.”“

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Job Description

The Intake Case Manager is integral to ensuring the success and support of clients undergoing medical treatment and property damage claims. This position involves being a crucial link in helping clients obtain the maximum compensation they deserve to overcome challenging situations. Responsibilities include applying a general understanding of the Bodily Injury Claim process and managing a caseload. Specific duties encompass identifying cases eligible for Full Demand, Quick Demands, and Globals, and submitting them to the appropriate department. The Case Manager reviews and submits potential production cases, qualifies clients for Personal Injury Protection (PIP), and aids clients in property damage resolution, including loss of use and diminished value claims. Additionally, responsibilities involve communication with adjusters and insurance companies, obtaining timely insurance coverage information, following up on medical treatments, obtaining medical provider records and bills, and updating adjuster information in the system. Thorough documentation is maintained in Litify, including the submission of applicable subrogation letters. The Case Manager maintains frequent communication with clients, answering questions and ensuring proper care. Upon attorney review, cases are discharged, and proper documentation is submitted for Attorney Liens.

Salary: $18.00 - $23.00 per hour

Employment Type: Full-Time

Working Schedule: Monday - Friday 8:30AM - 5:00PM EST or 9:00AM - 5:30PM EST

Qualifications

• Candidate must be able to speak English and Spanish fluently. (Fluent in Spanish is a must for this position)
• Candidate must have multitasking and time-management skills, with ability to prioritize tasks.
• Candidate must be able to work in a fast-paced environment.
• Candidate must have the ability to be resourceful and proactive when issues arise.
• Candidate must demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors.

Additional Information

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.