What are the responsibilities and job description for the Performance and Operations Manager position at The Ward Law Group, PL?

Job Description

Company Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Job Description

We are looking for a data-driven operational leader to oversee our Senior Production Team, Medical Management, and Reduction Departments. The ideal candidate will have a proven track record of identifying operational patterns, analyzing data, and coaching teams to improve performance based on KPIs.

This role goes beyond traditional meetings—it requires an engaged, hands-on leader who leverages real-time data to shape strategy, address challenges proactively, and develop action plans that enhance efficiency and drive results.

Key Responsibilities :

Data-Driven Decision Making

Analyze operational performance metrics to identify patterns and opportunities for improvement.
Implement KPI-driven coaching to optimize team productivity and results.
Take ownership of data insights to drive strategic business improvements.

Operational Leadership & Team Management

Oversee the Senior Production Team, Medical Management, and Reduction Departments, ensuring alignment with firm goals.

Provide hands-on leadership, coaching, and direct intervention when performance lags.

Develop custom action plans for team members to improve efficiency and execution.

Ensure all processes align with customer service excellence and the firm’s mission.

Performance Optimization & Course Correction

Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency.

Establish accountability by implementing real-time monitoring of KPIs and output.

Work proactively—not reactively—to correct inefficiencies before they escalate.

Cross-Functional Collaboration

Partner with leadership and unit managers to align department goals with firm strategy.

Lead high-impact initiatives that improve customer experience, efficiency, and profitability.

Results & Execution Focus

This is not a passive leadership role—you will be expected to roll up your sleeves, analyze problems, and actively drive execution.

Your success will be measured by data, efficiency gains, and real improvements in performance.

Qualifications

Experience & Background

Manage large team (over 50 indirect reports) and five or more direct reports.

7 years in operations management, business intelligence, or performance-driven leadership roles.

Proven experience leading data-driven process improvements in a high-volume environment.

Strong background in KPI management, performance optimization, and coaching.

Skills & Competencies

Strong analytical skills—able to identify patterns and make data-driven decisions.

Leadership mindset—must be able to manage, coach, and intervene decisively.

Execution-focused—this role is for someone who takes action, not just reports numbers.

Fluency in English, Spanish preferred.

Additional Information

What We Offer

A dynamic, high-performance culture where your leadership and execution directly impact success.

Competitive salary and growth opportunities in a rapidly expanding firm.

Comprehensive benefits : health insurance, 401K match, PTO, and professional development programs.

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.

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Performance and Operations Manager

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