What are the responsibilities and job description for the Referral Coordinator position at THE WARREN CENTER, INC.?
Mission
The Warren Center advocates, serves and empowers the children and families impacted by developmental delays and disabilities.
Summary
Reporting to the Early Childhood Intervention (ECI) Director the Referral Coordinator, supports the overall mission and purpose of The Warren Center by effectively providing accurate collection, maintenance and management of client information for The Warren Center programs. Additionally, the position provides day-to-day agency business support by handling general office calls, mail, and reception duties.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Enter referral information from referrals into an agency database for ECI and other programs as needed
- Enter referral information from ECI referrals into T-KIDS
- Prepare referral packet and distribute for ECI and other programs
- Complete office Intake process and enter data into agency database and TKIDS for team’s clients
- Process ECI transfers as needed
- Provide documentation in electronic and hard files, as required for ECI
- Follow-up on staff and family cancellations
- Maintain organized client records in a confidential manner for ECI and other programs as needed
- Act as coordinator between parents, billing and clinic staff to ensure timely therapy services
- Prepare reports weekly, monthly, quarterly and annually as requested by ECI Program Director and Director of Programs
Education and Experience
- Required: High school diploma or General Educational Development (GED)
- Preferred: Secretarial or clerical practices
- Preferred: Vocational, Technical, College, and/or Business School courses in computer applications
Environment
The physical requirements and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Frequently required to use hands to finger, handle, or feel, and use keyboard as well as see, talk or hear
- Long periods of sitting
- Work will be conducted in a shared office space
- The noise level in the work environment is usually moderate
Additional Technical Skills, Traits and Knowledge
To perform this job successfully, an individual must be able to perform each qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High energy and passion for The Warren Center’s mission is essential
- Flexible and adaptable style
- Clear and concise communication skills
- Professional, dependable, and proactive
- Ability to work in a fast-paced environment
- Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside The Warren Center
- Strong organizational and time management skills with exceptional attention to detail
- Advanced knowledge of Microsoft Office Suite: including Word, Excel, PowerPoint, Outlook, OneDrive/SharePoint, and Teams
EQUAL OPPORTUNITY EMPLOYER
The Warren Center is an Equal Opportunity Employer, and we believe in an inclusive culture for all. The Warren Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
