What are the responsibilities and job description for the Car Wash Guest Attendant - Sales and Customer Service Associate position at The Wash Shop?
About us
Our just cause is to build a world where people wake up inspired and go to bed fulfilled. Where they know they're part of something greater than themselves. Leading each person towards living a purposefully improved life.
The Wash Shop was created to bring back the good ol’ days of car care – when shining up your daily driver was a weekend ritual rather than a mundane chore.
We were founded in Austin, Texas in 2022 by a team of passionate and experienced car care professionals, aiming to deliver a quality car wash and a memorable customer experience. The Wash Shop knows that a clean car is the most important thing, but that there’s plenty of room to have fun, too.
Our unwavering commitment to quality wash chemicals, state-of-the-art equipment, and stellar customer service means that you can drive thru our wash worry-free. We invite you to ‘drive thru, drive happy’ and experience the joy of The Wash Shop today!
Job description
CAR WASH GUEST ATTENDENT
$15.00 - $16.00/hr plus commission
Reports To: Manager
Nature of Work: A car wash guest attendant is responsible for greeting all customers in a positive, enthusiastic, professional manner while educating them on the large variety of Car Wash services that we offer. These professional services have been expertly crafted to greatly improve our customer vehicle appearance and enjoyment.
Essential Job Functions:
1. Greet customers, assess their vehicle, and offer services that best suit their car
washing needs.
2. Provide efficient, friendly, quality customer service to every customer.
3. Sell memberships, bundle wash packages and other wash products/services.
4. Operate the cash register and process payments
5. Clear communication with other team members.
6. Promptly handle any membership management questions/problems that may
arise.
7. Responsible for the organization and cleanliness of the service area
8. Cleaning the car wash facility, including taking out trash or removing debris
9. Assisting customers as needed
10. Moving or directing vehicles into car wash areas
11. Inspecting vehicles to assess their condition
12. Ensuring adherence to company policies and procedures
Knowledge, Skills and Abilities:
To successfully perform the essential functions of the position, the employee must be able to read and write English. Mobility is required. Valid drivers license and a clean driving record. Physical stamina. Comfortable working outdoors. Attention to detail is key.
Scope of Position:
This position reports to the Manager and has no direct supervisory responsibilities. This position receives daily assignments from the Manager.
Working Conditions: This position works in an outside environment 100% of the time. Exposure to heavy equipment, slick surfaces and hot-cold temperatures.
Major Accountabilities:
1) Timeliness and quality of service provided.
2) Accurate and timely data input in computer.
3) Prompt and courteous customer service.
4) Clean and safe work area.
5) Safe work habits.
6) Clean and proper uniform usage, good hygiene.
7) Effective employee relations.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
Work Location: In person
Salary : $15 - $16