Part-Time Receptionist – Van Ness

Department: The School

Position Title: Part-Time Receptionist

Reports to: School Manager

Classification: Part-time, Non-Exempt

Hourly Rate: $17.50/hr.

Location: 4200 Wisconsin Ave NW, Washington DC 20016

Position Description:

The Part-Time Receptionist at The Washington Ballet, Van Ness location is the first point of contact for students, parents, visitors, and staff. This position plays a key role in ensuring a positive and welcoming environment by managing the front desk, answering inquiries, and providing administrative support to various departments. The ideal candidate will be organized, personable, and able to manage multiple tasks in a fast-paced environment.

Key Job Duties:

• Front Desk Management: Greet and direct students, parents, and visitors with professionalism and warmth, ensuring a welcoming atmosphere at all times.
• Phone Communication: Answer incoming phone calls addressing inquiries or routing them to the appropriate staff member or department. Check voicemail daily, take notes, and follow up with School Manager or School Principal
• Administrative Support: Assist with data entry, maintaining student records, filing, and distributing information to staff or students as needed.
• Class Registration Assistance: Provide support to students and parents during the registration process, helping with forms, payment processing, and scheduling inquiries.
• Facility Oversight: Monitor the lobby area and studios to ensure they remain organized and tidy, and assist with any operational issues (e.g., reporting facility maintenance needs). Ensure the restrooms remain clean and stocked with toilet paper/paper towels/hand soap.
• Daily Schedules and Announcements: Keep updated on class schedules, teacher availability, and special events to provide accurate information to students and parents.
• Attendance Tracking: Monitor student check-ins, recording attendance and ensuring accuracy in reporting.
• Safety & Security: Manage and maintain student drop off and pick up procedures. Parents are not allowed into the Van Ness building. Ensure security protocols are followed for the safety of students and staff.
• Additional Duties: Perform other duties as assigned by the supervisor or leadership team.
• Actively participate in creating a work culture that celebrates Diversity, Inclusion, Equity, and Belonging (DEIB).

Experience, Skills and Knowledge:

• High school diploma or equivalent preferred.
• Previous receptionist or customer service experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to multitask and remain calm in a busy environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Excellent organizational skills and attention to detail.
• Friendly, approachable demeanor with a passion for creating a positive atmosphere.
• Interest or experience in the dance or performing arts industry is a plus.

Non-Discrimination

The Washington Ballet is committed to workplace diversity and inclusion. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Benefits

• Paid Sick Leave
• Free adult drop-in dance classes
• Complementary tickets to TWB performances

Application Instructions

Please submit your resume, cover letter, and three references. We encourage all interested applicants to apply even if they do not feel they meet 100% of the qualifications. We are dedicated to considering a wide array of candidates including those with non-traditional background and experience in the performing arts. Please use your cover letter to elaborate on what you hope to bring to this role and how your prior experience has prepared you for this opportunity.

About The Washington Ballet

Celebrating its 80th year as an organization, The Washington Ballet grew out of the success of The Washington School of Ballet, founded and directed for years by legendary dance pioneer Mary Day. Today, The Washington Ballet's mission is threefold: To bring the joy and artistry of dance to the nation's capital and the world's stage through the professional presentation of the best in classic and contemporary ballet; To provide the highest caliber of dance training through a preeminent school of ballet; and to serve and involve the entire community through extensive dance education and community engagement programs.