What are the responsibilities and job description for the Manager, Content Delivery Team position at The Washington Post?
Job Description
Join our Content Delivery team and help shape the future of storytelling! We’re looking for a motivated individual to play a key role in managing our in-house email platform while driving the delivery of content that empowers creators. As part of this dynamic team, you’ll oversee email infrastructure and pipelines that support our content creators, ensuring stable delivery and seamless integration with other tools. As the team’s mandate expands, you’ll have the opportunity to shape new storytelling capabilities within the newsroom, unlocking innovative ways to deliver compelling content. Your work will empower teams across the organization—from email-driven campaigns to supporting reporters with essential data.
The Content Delivery team is part of the broader Creator Experience team at The Washington Post. You’ll be supported by a leadership team with deep expertise across the Post’s editorial workflows, guiding you as you help shape the future of content delivery and creator tools.
Motivation
- You’re passionate about platform stability, resilience, and innovation.
- Leading a team of skilled engineers excites you, especially when paired with overseeing our email platform.
- You are committed to maintaining flexible, reusable code that supports both backend systems and email workflows.
- You enjoy working with cloud technologies and back-end systems, with a focus on high-quality outputs.
- Your work will directly impact content creators, marketers, and other colleagues, enabling smooth email communications and content delivery pipelines.
- You thrive in collaborative settings and have a talent for simplifying technical concepts for diverse audiences.
- You will have the opportunity to influence multiple projects and deliver innovative features and services.
Responsibilities
- Mentor and coach talented full stack engineers
- Recruit new engineers and grow a strong team
- Prioritize and delegate tasks effectively
- Manage team members across projects in a fast paced cross functional environment
- Provide foundational support and empower team members to own their work
- Drive forward and provide a vision on engineering goals and technology usage
- Work with stakeholders in engineering and product to prioritize milestones and mitigate business risks
- Manage an on-call cycle and ensure constant coverage on critical systems
- Provide powerful insights by surfacing metrics and performance data to stakeholders and other engineers
- Work closely with other engineering teams to understand their systems and work within the constraints of different technical stacks
- Establish and foster a standard of engineer excellence that will maintain stability and quality across all of our systems
- Ensure quality code and cloud practices are being used by the team
- Oversee the operation and stability of our in-house email platform, ensuring high-quality, consistent email delivery
Qualifications
It’s okay not to meet 100% of these requirements! We’re primarily looking for people who meet some of these requirements and are motivated to learn new technologies and expand their skill set. We’re looking for motivated individuals with experience in some of the following areas. If you’re eager to learn new technologies and expand your skill set, we’d love to hear from you:
- Bachelor’s degree in Computer Science or a related field, or equivalent experience.
- 8 years of experience as a software engineer, with a focus on:
- Leading a team working primarily with TypeScript/JavaScript and Java backends. Experience with Next.js, Express.js, and React is essential.
- Strong command-line skills (Unix/Linux) and version control (Git)
- DevOps tools such as Docker and Jenkins
- Working knowledge of MongoDB and PostgreSQL required to oversee database architecture and implementation.
- Writing unit and integration tests to ensure code quality
- Preferred: Experience implementing LLMs into existing toolsets and workflows, and general knowledge of how LLMs operate.
Leadership and Management Skills:
- Proven experience managing and developing technical teams, especially in content delivery or email-related platforms
- Ability to create a collaborative, high-performing team culture
- Skilled in managing performance and resolving conflicts
- Guide and mentor a JavaScript-focused engineering team, ensuring high-quality code standards and efficient development practices.
Communication Skills:
- Strong verbal and written communication skills for interacting with both technical and non-technical stakeholders
- Ability to effectively present email-related metrics, project updates, and incident reviews
Problem-Solving Abilities:
- Analytical mindset to identify challenges and implement effective solutions for email platform stability
- Experience managing high-pressure situations, especially around email-driven incidents or content deadlines
Organizational Skills:
- Ability to manage multiple responsibilities, such as team coaching, project oversight, and strategic planning
- Proficient in tracking and analyzing team performance metrics
Security and Compliance Knowledge:
- Familiarity with security protocols and experience managing email system security tasks
Adaptability:
- Ability to adapt to changing industry standards, especially in email systems and content delivery workflows
The Washington Post’s policy for employees is five days per week in the office, with exceptions for newsgathering and general business travel.
Compensation and Benefits
Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
- Competitive medical, dental and vision coverage
- Company-paid pension and 401(k) match
- Three weeks of vacation and up to three weeks of paid sick leave
- Nine paid holidays and two personal days
- 20 weeks paid parental leave for any new parent
- Robust mental health resources
- Backup care and caregiver concierge services
- Gender affirming services
- Pet insurance
- Free Post digital subscription
- Leadership and career development programs
Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.
The salary range for this position is:
144,600.00 - 241,100.00 USD Annual
The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.
The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.
The innovation doesn’t end in the Newsroom – dozens of teams power The Washington Post. We are now hiring the next innovator – how will you Impact Tomorrow?
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