What are the responsibilities and job description for the Loan Support Specialist - Loan Operations, Pawcatuck, CT position at The Washington Trust Company?
Loan Support Specialist (Hybrid remote/on-site)
The Washington Trust Company is seeking a Loan Support Specialist to perform duties in our busy Loan Operations department located in Pawcatuck, CT. In addition to escrow tax payment and oversight, performing insurance maintenance activities (Flood, Homeowner and Hazard), investor relationship/ reporting and other investor activities, this position works to meet customer requirements while dealing with tax municipalities, insurance companies, and investors to ensure we are operating in the best interest of our customers.
PRIMARY RESPONSIBILITIES
The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision".
The Washington Trust Company is seeking a Loan Support Specialist to perform duties in our busy Loan Operations department located in Pawcatuck, CT. In addition to escrow tax payment and oversight, performing insurance maintenance activities (Flood, Homeowner and Hazard), investor relationship/ reporting and other investor activities, this position works to meet customer requirements while dealing with tax municipalities, insurance companies, and investors to ensure we are operating in the best interest of our customers.
PRIMARY RESPONSIBILITIES
- Ensure Escrow customers’ property taxes are paid on time and accurately, including preparing electronic files
- Assist with the annual escrow analysis process
- Research and respond to internal and external customer inquiries in a professional and competent manner
- Ensure customer insurance is in place, adequate and meets requirements and update system of record
- Prepare reports for purposes of processing payments and prioritizing workflow
- Actively monitor procedures to keep them current and accurate and recommend process improvements for overall departmental efficiencies
- Assist with the PMI payment, monitoring, and cancellation process
- Obtain tax bills that are needed for payment
- Obtain insurance documents to ensure timely and accurate payments
- Perform tasks related to Investor Reporting
- Perform all other duties as assigned
- Minimum of an AS degree in business studies or equivalent college coursework in business
- Detail oriented and critical thinking skills
- Ability to work as a team or independently, as needed, under the supervision of the team leader
- 2-3 years banking experience, or its equivalent (e.g., other financial services, mortgage company, taxing authority)
- Accounting skills; clear understanding of debits and credits
- General PC skills
- Proficient in Microsoft Word and Excel skills
- Excellent quality communication and interpersonal skills
- Ability to recognize irregular or suspicious transactions and take appropriate steps or action to prevent loss to the Bank or its customers
The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision".
