What are the responsibilities and job description for the Universal Banker (Floater) position at The Washington Trust Company?
Universal/Flex Banker (Floater)
Branch Banking Careers Available at Washington Trust!
Our branch banking employees create an environment of trust and an exceptional experience for our customers.
This unique position of Branch Flex Banker (Float) requires an individual to have previous banking experience and the ability to adapt to a changing environment.
This position supports a hybrid on-site/remote work schedule based on assignment. Travel is required within our Branch Network, with a home base at the Customer Solutions Center in Richmond, RI. Premium pay will be considered.
What Your Responsibilities Will Be
This is a 40-hour work week position. Availability required during these times:
Monday-Friday 7:45AM-6:15PM; Saturday 7:45AM-1:15PM
Branch Banking Careers Available at Washington Trust!
Our branch banking employees create an environment of trust and an exceptional experience for our customers.
This unique position of Branch Flex Banker (Float) requires an individual to have previous banking experience and the ability to adapt to a changing environment.
This position supports a hybrid on-site/remote work schedule based on assignment. Travel is required within our Branch Network, with a home base at the Customer Solutions Center in Richmond, RI. Premium pay will be considered.
What Your Responsibilities Will Be
- While actively engaging with the customer, process customer transactions accurately
- Understanding and applying bank policies and procedures
- Provide a superior banking experience for the customer through a relationship building approach
- Proactively seek and recommend the best products and services to fit the customer's needs
- Contribute to the achievement of sales objectives
- Accurately and efficiently process and manage customer transactions
- Understand and navigate various bank systems and equipment (ATMs, cash counting machines, cash recycler)
- Flexibility to adapt to ongoing schedule and location changes, as well as business change
- Enthusiasm for working with customers
- Possessing the initiative to be successful
- Proven experience in a customer service environment, prior banking, or financial services
- An understanding of personal finance which includes bank products and services
- Experience handling cash and processing transactions
- Strong computer skills with the ability to navigate various banking computer systems
- Experience dealing with confidential customer information
- Strong interpersonal skills
- The ability to initiate and maintain conversations that result in customer trust and banking relationships
- Great listening skills to identify products and services to meet customer needs
- Exceptional training and professional development from day one. We combine classroom and on-the job training with experienced mentors to support you during your development
- A Career Development Plan that gives you the knowledge and skills to advance. We'll recognize and reward you with monetary increases and or bonuses at achieved milestones
- The opportunity to build successful relationships with business partners throughout the organization
- Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization
- Comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework
- A friendly employee work environment with a company who maintains a culture of pride and commitment to our customers and community.
- Community service opportunities where you are encouraged and recognized for participation and giving back to your community.
This is a 40-hour work week position. Availability required during these times:
Monday-Friday 7:45AM-6:15PM; Saturday 7:45AM-1:15PM
- Saturday availability required, frequency dependent on need
