What are the responsibilities and job description for the Sales Professional position at The Watches of Switzerland Group?
Sales Professional
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The Sales Professional makes the client's need their primary focus. They strive to establish client relationships, listening to clients to anticipate their needs and take personal responsibility for the client's requests. The Sales Professional is very knowledgeable about Company merchandise and remains continuously up to date as new products are introduced. They strive to create a good impression and deliver memorable service to clients, exhibiting a passion for timepieces and / or jewelry with a focus on storytelling and hospitality.
Responsibilities
- Confidently present product to clients incorporating storytelling and technical detail while creating a hospitable atmosphere.
- Build, maintain and develop a clientele through use of the company CRM platform focusing on relationship building.
- Develop and maintain product knowledge on the brands, collections, and pieces carried in the showroom as well as general industry knowledge.
- Maintain a professional attitude at all times and conduct business with integrity.
- Comply with all Company guidelines, policies, and procedures as outlined in all company publications.
- Offer assistance and build effective working relationships with team members.
- Turn clients over to another member of the team as required to best serve the client's needs.
- Organize merchandise and displays accordingly in order to optimize sales and minimize shrinkage.
- Support the client experience within showroom hospitality guidelines.
- Independently use all company systems, hardware, and software required in the performance of duties and responsibilities.
- Complete relevant administrative responsibilities and tasks that support the Client Experience.
- Take in and deliver client repairs when required.
- Perform all the duties and responsibilities as assigned by management.
Reports to Showroom / Boutique Management
Physical Requirements
Working Conditions and Environment
Education
Experience
Skills and Knowledge
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