What are the responsibilities and job description for the Collections/Billing Coordinator position at The Waterworks, LLC?
Description
Come join our growing team at Watermark Home Services, our Accounting Department is growing and we are searching for a Collections/Billing Coordinator. Watermark Home Services is Ohio's largest conglomerate of Plumbing, Drain, Heating & Cooling, and Electrical companies.
The Collections/Billing Specialist plays a critical role in ensuring accurate invoicing, timely payment processing, and proactive collections. This hybrid role will work with both internal teams and external customers to resolve billing issues and maintain healthy accounts receivable.
Responsibilities include:
- Monitor/follow up on outstanding accounts and communicate with customers to resolve unpaid invoices
- Process and send daily invoices via mail and email
- Support billing processes through online customer portals
- Build strong relationships with customers' Accounts Payable departments
- Maintain detailed records of collection activity and AR status
- Ensure compliance with internal policies and relevant laws, recommend accounts for legal action when necessary
- Assist with reporting, audits, and other administrative tasks as needed
Why Join Watermark Home Services?
Employment with Watermark Home Services comes with great perks! Major health benefits are available on the first of the month following your first day of employment. Paid time off, paid holidays, and the company matching 401(k) kick in immediately upon hire! Here's just some of what you'll receive in our generous benefit offering:
- Health Insurance (100% company-paid employee medical premiums)
- Dental, and Vision Insurance
- Company provided Life and AD&D Insurance
- Company provided Disability Insurance
- 401(k) with company match
- Employee Assistance Program
- Paid Time Off - Earn two weeks during first year of employment!
- Paid holidays
EOE/AAP/M/F/V/D/SO
Requirements
- High school diploma or GED
- 2 years of experience in collections or accounts receivable
- Strong written and verbal communication skills
- Ability to multitask, prioritize, and work independently
- Ability to pass a pre-employment drug screening and background check
If you're a proactive problem-solver with a passion for accuracy and customer service, we'd love to hear from you!
Salary : $19 - $22
