What are the responsibilities and job description for the Guest Service Representative position at The Wayfarer SLO?
Pacifica Hotels is looking for an outstanding Guest Service Representative to join the team at The Wayfarer SLO, a Tapestry Collection by Hilton. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.
Formerly The Kinney SLO, The Wayfarer SLO is a refreshed take on an old favorite. Courageous. Curious. Inspired. Click here to learn more.
Core functions of the position, but are not limited to the following;
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
- Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
- Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
- Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
- Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Scale: $18.00 - $18.50 per hour
Experience
Preferred- Personal Skills • Highly organized and efficient • Pro-active and results driven • Ability to adapt and demonstrate flexibility • Leads by example and with integrity • Excellent communicator and team motivator • Business-like, socially engaged, passionate, expressive demonstrating a positive attitude
- Professional Skills • Proficiency in MS Office Suite • Experience with hotel operations software sales programs • Skillful in project planning/ tasks and able to prioritize projects/ tasks
- 1 - 3 years: Work Experience: • At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities
Education
Required- High School or better
Skills
Preferred- Microsoft Office
Behaviors
Preferred- Loyal: Shows firm and constant support to a cause
- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Salary : $18 - $19