What are the responsibilities and job description for the Chief Operating Officer at The Well Appointed House position at The Well Appointed House?
Chief Operating Officer (COO) – The Well Appointed House
Location : Greenwich, CT (In-Person or Hybrid)
Employment Type : Full-Time
About Us
The Well Appointed House is a premier online marketplace specializing in luxury home décor, furniture, and lifestyle products. Founded by Melissa Hawks, our company curates a sophisticated collection of hundreds of top home brands and offers a seamless shopping experience for discerning customers. As we continue to grow rapidly, we seek a dynamic and experienced Chief Operating Officer (COO) to lead and optimize our daily operations.
The Role
We are looking for a highly strategic and operational leader to take over the day-to-day management of our business and help grow, monetize and scale our existing brand into a larger marketplace. Reporting directly to the Founder, the COO will be responsible for overseeing all aspects of operations, product management, logistics, customer service, website backend functionality, and high-level marketing and advertising strategies. The COO will work closely with the Director of Marketing and Director of Operations to ensure efficiency, profitability, and sustainable growth.
Key Responsibilities
- Business Operations : Oversee the daily operations of the e-commerce business, ensuring all functions run efficiently and align with the company's growth objectives.
- Product Management & Pricing : Manage a diverse portfolio of luxury home brands, ensuring competitive pricing strategies and seamless product launches.
- Shipping & Logistics : Streamline shipping and fulfillment processes to enhance efficiency and customer satisfaction.
- Customer Experience : Lead and optimize customer service operations to ensure a superior shopping experience.
- Website Management : Oversee the backend of the e-commerce site, ensuring optimal performance, functionality, and user experience.
- Marketing & Advertising Oversight : Work with the Director of Marketing to implement high-level strategies for brand positioning, advertising, print catalog management and customer acquisition.
- Leadership & Growth Strategy : Provide leadership to the internal team and drive strategic initiatives to optimize profitability and scalability.
What We’re Looking For
Why Join Us?
If you are an operational leader with a passion for luxury home retail and e-commerce, we invite you to apply. Send your resume and a cover letter to us.