Job Description
Job Description
Supervised by : Director of Outpatient Services
Overview :
The Crisis Response Navigator at The Well plays a pivotal role in providing immediate support and care to individuals experiencing a crisis. This position demands a compassionate and skilled professional, who is capable of offering timely interventions and coordinating with community resources. The ideal candidate will bring a wealth of experience and expertise, while embodying our core values in their daily work, fostering a supportive and inclusive environment.
Core Values :
- Show Up with Generosity : We approach our work with a spirit of giving, offering our time and resources to ensure the success of our team and the community we serve.
- Check the Ego : We value humility and teamwork over personal ambition; we work collaboratively to achieve our goals.
- Embrace Diversity : We are committed to fostering an inclusive environment that respects and values diverse voices and experiences.
- Grounded in Hope : We maintain an optimistic, resilient, and realistic outlook, empowering ourselves and others to overcome challenges and thrive
Qualifications :
A minimum of an Associate’s degree or college equivalent in psychology, sociology, or related human service field.A minimum of two years’ work experience in a behavioral health setting.A minimum of two (2) years’ sobriety if diagnosed with a substance use disorder.Must be knowledgeable regarding DSM-5 and be experienced in working with clients with co-occurring disorders.Become knowledgeable of supportive services and other referral agencies in the community to benefit clients.Familiarity with Federal and State Regulations on 42 CFR Part 2 and HIPAA.Must be flexible with scheduling and have the ability to work evenings and / or weekends.Ability to work independently with minimal supervision, exhibiting initiative, accountability, and problem-solving skills.Ability to prepare reports for client records per agency guidelines and timelines.Current, valid driver’s license and operational vehicle that meets current state safety standards with liability insurance coverage.Excellent written and oral communication skills.Personal recovery experience preferred.Duties and Responsibilities :
Training :Complete all required training to become Crisis Response Trained, including;CPR and First Aid
QPR / AMSR / CAMDiversity trainingAccessing interpretation servicesOpioid Overdose Safety (Narcan)Trauma Informed ServicesMental Health First AidSBQR and ASQCAGE-AIDCSSRSBrown-Stanley Safety PlanCALM – Counseling Access to Lethal MeansOther training as assigned.Ensure all staff on-call have completed the required trainings and exhibited competency to be considered Crisis Response Trained.Facilitate training for staff that are interested in becoming Crisis Response Trained and communicate progress and barriers to supervisor.Maintain an ongoing list of 10 individuals that have been Crisis Response Trained.Recruit current staff to complete training, as needed.Be credentialed for community support services through Medicaid.Have individual log in access to CDS.Crisis Response Line :When on-call, be available at all times to quickly answer phone calls or text messages. Phone calls must be answered without going to voicemail and text messages must be answered within one minute.When deemed necessary, must report on-site within one hour of initial contact.Conduct screening assessments to determine level of risk and assist in planning for safety.Conduct safety planning with the individual and support system. Coordinate services with community agencies, as needed.Provide mental health and / or substance use disorder interventions and crisis management.Provide linkage to information and referral including appropriate community-based mental health and / or substance use disorder services.Provide consultation to hospital emergency personnel, law enforcement, and community agencies as needed.Arrange for alternatives to psychiatric hospitalization if appropriate.Call 988 call center and advise the crisis counselor of the outcome of the crisis event.Provide all services in a culturally sensitive manner.Document services provided in the electronic health record within three days.Work closely with the Crisis Response Coordinator and Team to ensure the needs of consumers are met.Crisis Response Line On-Call Scheduling :Develop a monthly on-call schedule to ensure 24 / 7 coverage of the Crisis Response line; consisting of the three rotations (primary, secondary, and clinical).
Ensure that there is always one clinician and two Certified Peer Support Specialists on-call. A trained Direct Care Staff may take on-call in place of the Certified Peer Support Specialist, if needed. Designate one staff person as primary on-call, one staff person as secondary on-call, and one staff person as the clinical on-call.Facilitate transfer of on-call equipment as needed.Post Crisis Follow-Up Support :Within 24 hours of an individual receiving Crisis Response services, attempt contact by phone, text, or in person. If unable to reach the person, three total attempts will be made within 72 hours.
Review the safety plan with the consumer and ensure continued relevance. Update as needed.Assist the consumer in problem solving barriers to follow through with recommendations. Provide ongoing peer support services for up to 90 days post initial CRT call.Conduct surveys to elicit feedback and ensure program goals are being met.Track ongoing peer support contacts on the Peer Support Tracking Log.Identify needed follow ups from the previous day and communicate this on the CRT Waitlist Daily Communication Log.Rotating On-Call for Primary Position :The Secondary phone line will be held by the Crisis Resource Navigators at all times. The secondary phone will rotate one week at a time between the two CRN’s. During business hours, the CRN will hold the primary phone. During the evenings and weekends, CRNs will hold the secondary phone. During that week you are on call, you will receive no stipend during weekdays / nights. The weekends will carry a $100 stipend for Saturday and Sundays. It is your responsibility to find coverage for your shift prior to taking time off.
Program Oversight :Conduct regular audits of Crisis Response documentation to ensure services provided are high quality and adhere to the State’s service definition.
Ensure all required documentation is completed within three business days from the date of service.Track data related to surveys and outcomes. Report to Outpatient Director and Quality Improvement Coordinator.Actively work to improve the program, utilizing feedback obtained to make quality changes in a timely manner.Track necessary data to report to community meetings.Report required date to CDS.Maintain Region 4 spreadsheet consisting of all information documented from CRT calls each month. Transfer daily call forms into this spreadsheet.Advertisement :Develop an advertising strategy to ensure consumers and agencies have access to the Crisis Line information.
Develop relationships with community stakeholders such as law enforcement and hospitals in the Region 4 service area through ongoing communication, and by attending community meetings.Attend community meetings to represent the CRT team.Other Duties :Visit the local jails to provide peer support to current or potential clients of The Well.
Collect urinary analyses for Outpatient program clients. Report results to the Emergency Community Support Worker.Complete Pre-Admission Interviews and follow-up calls with waitlist clients as time allows.Complete scanning and uploading of outpatient documentation into Insync as time allows.Provide community support services as a substitute for the community support program as needed.
Salary : $100
