What are the responsibilities and job description for the Front Desk Associate position at The Well?
Are you passionate about wellness and delivering exceptional customer service? Our spa is seeking a friendly, organized, and detail-oriented Front Desk Associate to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and relaxing experience for every client who walks through our doors.
Key Responsibilities:
- Greet and welcome clients with warmth and professionalism.
- Schedule appointments and manage bookings using our spa management software.
- Assist clients in understanding and selecting spa services, packages, and memberships.
- Process payments, issue receipts, and manage cash or credit card transactions accurately.
- Maintain the cleanliness and organization of the front desk, relaxation area, and service rooms.
- Answer phone calls, respond to emails, and address client inquiries promptly and professionally.
- Manage intake forms and ensure accurate data entry.
- Coordinate with therapists and staff to ensure seamless service delivery.
- Promote retail products
Qualifications:
- Previous experience in customer service, hospitality, or a spa/wellness environment preferred.
- Excellent interpersonal and communication skills.
- Strong organizational skills and the ability to multitask
- Proficiency with scheduling or booking software (experience with spa or salon software is a plus).
- A passion for wellness and an understanding of spa services.
- Flexible availability, including evenings and weekends.
Previous spa experience is a plus but not required
Must have excellent customer service skills
Must be friendly, courteous, and guest focused
Must be able to work both independently and collaboratively
Highly trustworthy
What we offer:
- Discounted and free services and products.
- Paid training.
- A supportive and positive work environment.
- Opportunities for growth and professional development.
If you thrive in a serene and customer-focused environment, we’d love to hear from you. Apply today and join us in helping our clients relax, rejuvenate, and recharge!
This is a 1099 subcontractor position
Job Types: Part-time, Contract
Pay: $14.00 - $20.00 per hour
Expected hours: 20 – 27 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $14 - $20
