What are the responsibilities and job description for the Relationship Manager II position at The Wenger Group?
Job Description
Job Description
Who are we :
We're a leading Northeast family-owned food, agricultural products, and agricultural services organization headquartered in Pennsylvania. We provide animal nutrition and feeds; specialty protein production, processing, and marketing; on-farm protein production services; and grain, fertilizer, and ingredient procurement.
We're a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 850 team members, we're a growing company in an essential sector – agriculture!
Learn more here : https : / / www.thewengergroup.com
What your day looks like :
Position Summary
This position is responsible for developing and maintaining all aspects of the customer relationship with assigned accounts in specific feed (poultry) and egg market segments primarily working with medium-to-large accounts.
Primary Responsibilities
- Ensure adherence to Wenger policies, methods, and disciplines
- Build and manage relationships with customers and prospects by developing a bond and connection and being the voice of the customer within TWG as the customer liaison.
- Develop a complete understanding of the customer needs, business structure & strategy, segment & industry awareness including understanding consumer preferences, marketing trends, sales channels, and how the customer differentiates and competes in their market space.
- Create and execute a relationship management plan for assigned customers and present it to management on a regular basis
- Attend and coordinate customer production meetings to develop feedback loops on conversion performance and take ownership of feedback within TWG to address or resolve any concerns and opportunities.
- Develop or leverage existing opportunities to gain operational efficiencies or deepen customer connectivity that may include :
- Evaluating customer specific requirements from order placement through invoicing
- Utilizing our Nutrition Services team to evaluate and create feed products, conduct supporting lab analysis, and develop Quality Assurance controls to enhance customer satisfaction and brand security
- Identifying synergies within TWG that would be of mutual benefit to the Company and Customer
- Be “on call” as the primary customer contact within the company and resolve customer issues promptly with the support of TWG and ensure follow-up and issues are resolved to customer’s satisfaction.
- Maintain an ongoing network of communication between customers, contract producers, prospects, and related industry representatives as well as all appropriate TWG personnel.
- Develop and carry out sales strategies to successfully obtain additional feed business.
- Timely follow-up of customer accounts receivable as necessary.
- Maintain timely and thorough customer records.
- Other duties as assigned
Who you are :
Educational Background
Professional Experience / Industry Knowledge
Skills and Competencies
Physical Requirements
In addition to our more traditional benefits, we also offer great perks and numerous resources for professional development and team building :
What our benefits are :
For all full-time members :
Each team member has the potential to earn a yearly bonus based on the achievement of company goals.
The Wenger Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type as protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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