What are the responsibilities and job description for the Customer Service Coordinator position at The Wes Stewart Corporation?
Stewart Moving & Storage is seeking a Customer Service COORDINATOR to join our team in Portsmouth, VA. Our Coordinators are our customer’s advocate. They provide service support to our military and government customers whom are relocating. This individual works closely with our transferring customer, to schedule and organize all aspects of their move. They interact closely with several service areas within the Stewart Moving & Storage organization including Operations, and other various departments. They also work closely with our vendor network to ensure all required services are authorized and scheduled.
Responsibilities for our Customer Service Coordinator include but are not limited to:
- Act as the Transferee’s main point of contact for coordination & movement of household goods;
- Communicate with customers to coordinate move and ensure the highest level of customer service and satisfaction.
- Oversee all assigned moves from point of shipment acceptance to delivery. This includes monitoring and tracking coordination of all moves with suppliers from point of shipment acceptance to delivery.
- Receive survey results and verifies all quoted services are in accordance with company policies.
- Work directly with agency network on the scheduling of all moving services, critical needs and problem resolution. This includes working with agency network and all Third Party service providers to ensure timely communication of transferee requested order fulfillment and changes.
- Assist with providing proper paperwork to ensure timely operations.
The successful candidate for this position will share the following knowledge, skills and abilities:
- High School Diploma or Equivalent (required).
- Minimum of 2 year customer service experience is preferred.
- Strong Customer Service and Interpersonal skills.
- Excellent communication skills (both written and verbal).
- Strong organizational skills, including maintaining an organized work space and have the ability to complete tasks according to schedule.
- Attention to detail.
- Ability to handle heavy phone work.
- Must be able to demonstrate previous successful experience with Microsoft Suite (Word, Excel and Outlook).
- Knowledge and ability to use typical office equipment (PC, calculator, etc).
Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:
- Competitive Pay
- Medical, Dental & Vision Benefits
- Life Insurance
- 401K
- Paid Time Off
- Paid Sick Time
Experience
Required
- 2 years: Customer Service
