What are the responsibilities and job description for the Customer Service Representative position at The West Agency?
Overview
Welcome to The West Agency! Check us out on Instagram @thewestagency We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others. Sales bonuses will be included in this role so sales skills are a plus but not a requirement.
Responsibilities
- Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Handle cash transactions efficiently while ensuring accuracy in cash handling procedures.
- Utilize effective phone etiquette to communicate professionally with customers.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Support sales efforts by promoting products and services during customer interactions.
- Collaborate with team members to enhance the overall customer experience.
- Maintain a clean and organized workspace to promote a professional environment.
Qualifications
- Previous experience in customer service or client services is preferred.
- Great Social Skills!
- Excellent phone etiquette and communication skills in English.
- Ability to analyze situations effectively and provide appropriate solutions.
- A proactive approach to customer support, demonstrating empathy and understanding.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A positive attitude and willingness to learn in a fast-paced environment.
Job Types: Full-time, Part-time, Contract, Temporary
Pay: From $900.00 per week
Benefits:
- Flexible schedule
- Health insurance
Shift:
- Day shift
- Evening shift
- Night shift
People with a criminal record are encouraged to apply
Work Location: Remote
Salary : $900
