Community Health Advocate II (Community Health)

Description

Position Title: Community Health Advocate II (Community Health) 

Department: Healthy Communities  

Reports to: Program Manager, Community Health 

FLSA Classification: Non-Exempt 

Compensation: $27.00 - $29.00/hourly  

Schedule: Full-Time 

Background: 

In the midst of the Black Power and Civil Rights movements, four Black mothers saw a need in West Oakland and delivered. From their love and commitment Baywell Health started out as The West Oakland Health Council. We quickly became the neighborhood’s anchor for healthcare, health education, food and housing programs, and voter registration.  

Fifty years later, we continue to be the Bay’s home for top-notch healthcare, health education, and other services intended to care for the whole you, and the whole family. Baywell Health, Serving the Bay’s Health, Heart, and Soul. 

Legacy of Love Video: Healthcare Rooted in West Oakland 

Job Summary: 

Under the general supervision of the Community Health Program Manager, the Community Health Advocate II works to conduct outreach that identifies individuals on local college campuses with unmet social support needs, provides community resource and referral assistance to patients and community members, and advocates for the coordination of healthcare and social support services for those individuals.  

Duties/Responsibilities: 

• Conduct outreach to the student body to build patient populations. 

• Assist students and community members with enrollment in Medi-Cal and other public benefit programs. 

• Greet students, verify insurance, collect co-pays, schedule appointments, and input information into the electronic medical record system. 

• Identify patients with unmet social determinants of health needs using screening assessments. 

• Coordinate with the integrated health care team to address patient needs, provide referrals, and ongoing care coordination. 

• Conduct classroom presentations, workshops, health fairs, and other events. 

• Educate on topics such as pregnancy prevention, HIV/STI prevention, substance abuse prevention, and violence prevention. 

• Collect, analyze, and document health data from outreach and other activities. 

• Assess program effectiveness and identify areas for improvement. 

• Provide health and wellness coaching, including outreach on healthy behaviors, chronic condition management, and new member engagement. 

• Develop and implement health programs that address community health concerns. 

• Participate in quality improvement initiatives such as Plan-Do-Study-Act (PDSA). 

• Actively engage students and community members in health programs, gather feedback, and advocate for culturally sensitive care. 

• Collaborate with local organizations, businesses, and agencies to promote health and increase patient engagement. 

• Attend trainings and care coordination meetings. 

• Provide backup support for other team members and participate in other community health initiatives. 

• Performs other related duties as assigned. 

• May be assigned cross departmental responsibilities. 

Required Skills/Abilities: 

• Promote health equity and implement programs/policies that benefit community health. 

• Understanding of health equity, unmet social determinants of health, and chronic disease management. 

• Familiarity with healthy lifestyle practices (nutrition, fitness). 

• Basic skills with software like Excel and Microsoft Word. 

• Experience with health data tools (e.g., Epic, Tableau) is a plus. 

• Fluency in English (required). Bilingual skills (preferred). 

• Excellent verbal and written communication skills.  

• Excellent interpersonal and customer service skills. 

• Excellent organizational skills and attention to detail. 

• Excellent time management skills with a proven ability to meet deadlines. 

• Ability to function well in a high-paced and at times stressful environment. 

• Must possess a valid driver’s license. 

Education and Experience: 

• High school diploma or equivalent (required). 

• Bachelor’s degree in public health, health education, or related field (preferred). 

• All CHA’s will participate in training to become certified Community Health Workers (CHWs). All CHA’s will participate in training to become Certified Enrollment Counselors. CHA’s will be expected to seek and complete other health professional development training courses related to family planning, lay counseling, food handling, and other topic areas as appropriate. 

• 1-2 years of experience in community health or an equivalent combination of education and experience. 

• Experience working with underserved or minority populations is a plus. 

Mental and Physical Requirements:  

• The pace of Work: High stress, very rapid, and demanding 

• Concentration: Constant 

• Standing and Walking Time Required: At least 20% of the time 

• Sitting and typing: 60% - 70% 

• Environmental and Health Hazards: Frequent exposure to communicable diseases and other conditions common to a clinic environment. 

• The employee must frequently use hands and fingers to operate a computer keyboard, mouse, and telephone keyboard and talk or hear. 

• The employee must occasionally bend, lift and move up to 25 pounds. 

• Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. 

• May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.  

The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements. 

About Our Benefits: 

At Baywell Health, we offer a comprehensive benefits package starting on your first day. Our benefits are designed to support both you and your family with a range of options that include medical, dental, vision, life, and disability coverage. 

Baywell Health covers 100% of the employee portion for medical, dental, and vision plans, and we also provide full coverage for dependent dental and vision care. For health benefits, we cover a significant portion of dependent costs. 

Additional benefits include: 

• Annual education reimbursement 

• Employee-funded contribution 403b plan, along with an employer-sponsored money-purchase 401a plan  

• Employee Assistance Program (EAP) for personal support 

• Generous Paid Time Off (PTO) and company-paid holidays 

Qualifications

Salary : $27 - $29