Front Desk Agent (1st and 2nd shift)

Position Title: Front Desk Agent

1st and 2nd shift required

Job Description

Welcome and assist guests with check-in and check-out, ensuring a seamless and positive experience. Provide excellent customer service by greeting guests warmly, responding to inquiries with clarity, and offering information on hotel amenities and local attractions.

Key Responsibilities

• Greet guests with a friendly and professional demeanor, creating a welcoming first impression.
• Facilitate check-in and check-out processes, accurately inputting and retrieving guest information in the system.
• Assign rooms based on guest preferences and availability, ensuring a comfortable stay.
• Generate and issue electronic room keys while discreetly confirming room numbers and rates.
• Provide welcome materials, including room keys, promotional offers, and refreshment access as needed.
• Verify and process credit card authorizations, handle cash transactions, and balance the assigned house bank.
• Accept and record various forms of payment, including vouchers and traveler’s checks, and convert foreign currency at posted rates.
• Manage guest inquiries via phone and in person, delivering prompt and courteous responses.
• Retrieve and distribute mail, small packages, and messages for guests upon request.
• Address guest concerns professionally, researching and implementing effective solutions to ensure satisfaction.
• Assist in resolving issues such as billing discrepancies, noise complaints, and room dissatisfaction while maintaining a calm and professional approach.
• Remain alert and responsive during high-traffic periods and emergency situations, exercising sound judgment.
• Promote HEI Hotels and Resorts, along with brand marketing programs, to enhance guest engagement.
• Adhere to attendance policies and maintain availability for scheduled shifts.
• Perform additional duties as assigned.

Qualifications & Skills

• High school diploma or equivalent required; college degree preferred.
• Previous hotel or hospitality experience is a plus.
• Strong numerical skills for handling financial transactions accurately.
• Excellent problem-solving and conflict-resolution abilities, with a high level of patience and professionalism.
• Ability to stand and move throughout the front office for extended periods.
• Proficiency in computer systems and the ability to accurately input and retrieve data.
• Strong observational skills to identify and respond to emergency situations.
• Effective communication skills in English, both written and verbal.
• Ability to build and maintain positive relationships with guests, colleagues, and management.

Job Type: Full-time

Pay: $16.17 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work Location: In person

Salary : $16