What are the responsibilities and job description for the Guest Service Agent position at The Westin Cincinnati?
Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team at a prestigious hotel resort. The ideal candidate will possess a passion for hospitality and a commitment to providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable.
Duties
- Welcome guests upon arrival and provide them with information about the hotel and its amenities.
- Manage reservations, check-ins, and check-outs efficiently using phone systems and hotel management software.
- Address guest inquiries and concerns promptly, ensuring high standards of guest relations are maintained.
- Provide assistance with special requests, such as room upgrades or local recommendations.
- Maintain accurate records of guest interactions and transactions in the system.
- Collaborate with other departments to ensure seamless service delivery throughout the guest's stay.
- Uphold the hotel's standards of cleanliness and professionalism in all interactions.
Qualifications
- Previous experience in a hospitality or hotel environment is preferred.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Familiarity with phone systems and hotel management software is an advantage.
- Bilingual or multilingual candidates are highly desirable to cater to our diverse clientele.
- Excellent interpersonal skills with a focus on guest relations and customer service excellence.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment are essential.
Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.17 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Food provided
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- On call
- Overtime
- Rotating weekends
Work Location: In person
Salary : $16
