Director, Human Resources

JOB SUMMARY

Executes strategies that serve to attract, retain and develop diverse premiere talent. Position directs and works with human resource staff on recruitment, total compensation, employee relations and training and development. Executes against objectives outlined in the hotel's business plan and delivers services to enable business success. Ensures compliance with federal, state and local regulations and Standard Operating Procedures.

JOB FAMILY CORE WORK ACTIVITIES

• Ensuring Record Confidentiality - Respecting and complying with record confidentiality requirements.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Partnering with Human Resources - Informing and interacting with Human Resources on associate issues as needed.
• Managing According to SOP's and LSOP's - Monitoring processes and evaluating information according to SOP and LSOP requirements.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Monitoring Opinion Survey & Engagement Plans - Ensuring the implementation of the survey and action plans.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Managing New Hire Orientation - Overseeing the associate orientation process, ensuring new associate's understanding of the job and reinforcing the training on the job.
• Communicating Information Timely - Informing and/or updating the executives, corporate, the peers and the subordinates on relevant information in a timely manner.
• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Managing Files for Current and Terminated Associates - Documenting, Retaining and managing files for current and terminated associates.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

JOB SPECIFIC TASKS

• Ensures associates are treated fairly and equitably and that issues are brought to resolution, and proper documentation is maintained.
• Administers hotel policies fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Coaches managers on progressive discipline process.
• Utilizes an “open door” policy to address associate problems or concerns in a timely manner.
• Participates in the interviewing and hiring of Human Resources team members.
• Establishes and maintains open, collaborative relationships with associates.
• Utilizes an “open door” policy.
• Ensures individuals are treated fairly and equitably.
• Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation).
• Attends unemployment hearings and ensures hotel is properly represented.
• Communicates hotel rules and regulations, the progressive discipline policy during orientation and via the handbook.
• Ensures proper documentation of all progressive disciplinary action is kept in the individual's electronic document file.
• Ensures performance evaluations and merit increase paperwork are maintained.
• Exemplifies and supports concepts taught in Positive Employee Relations.
• Works with the unemployment services provider to respond to unemployment claims.
• Ensures effective communication channels are established and active in departments (e.g. daily stand–up meetings, monthly departmental meetings).
• Manages performance appraisal process (e.g., ensures reviews are conducted in a timely manner, increases are processed quickly, and management performance appraisal is completed).
• Ensures associates establish and maintain open, collaborative relationships with their team members.
• Strives to improve retention.
• Monitors work environment for signs of union organization.
• Solicits associate feedback.
• Ensures terminated files are retained for the required length of time.
• Communicates changes to the benefit plans in a timely manner.
• Organizes community events
• Ensures compliance on all human resource audits.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

Skills and Knowledge

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Management Competencies

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.