What are the responsibilities and job description for the Guest Service Agent position at The Westin Nashville?
At The Westin Nashville, the foundation of what we do and who we are; of how we deliver the very best in our guest and team experience, is our decision to collectively RISE. Just as we are committed to empowering our guests’ pursuit of their well-being while traveling, we are equally committed to supporting our team members’ journey toward reaching their full potential. We offer more than a career at The Westin Nashville; we offer an investment in you becoming the best version of yourself that you can possibly be.
What We Believe:
At The Westin Nashville, our entire guest and associate experience is supported by the Westin branded six pillars of wellness which are as follows:
Sleep Well Critical for both mental and physical health
Eat Well Good nourishment feeds feeling good
Move Well The body is meant for motion
Feel Well Awakening the senses revitalizes and rejuvenates
Work Well Energizing, adaptive and responsible work areas
Play Well You should leave feeling better than when you arrive
Where You Come In:
First impressions are important, and the Front Office team at The Westin Nashville has mastered the art of great introductions. The Front Desk and Service Express team members work side-by-side to provide optimal service to each individual guest throughout the length of their stay. Whether it’s their first visit or their twentieth, the Front Office team knows that our guests expect nothing but the best. You should take the initiative to interact with guests in a warm and friendly manner while ensuring that all their needs are met throughout their stay. They live up to that high standard every day through warm welcomes, excellent guest service, quick response times and boundless knowledge of the hotel and Music City.
What’s In It For You:
Besides being able to work with and learn from some of the best in the business, Westin Nashville has competitive compensation and benefits as well as a wide variety of perks.
- Our medical plans feature unheard of $500 deductibles, along with dental and vision coverage. We offer Life Insurance, for you, your spouse and child. In addition - Long and Short-Term Disability and AD&D insurance. Coverage comes complete with access to a 24/7 nurse line.
- You start earning paid time off (PTO) on Day 1.
- Speaking of time off, your vacation budget can go farther. We offer the widely popular Marriott hotel room and food and beverage discounts. That means very low rates at hotels almost everywhere you go. We have other discounts too on everything from movie tickets, to Costco and gym memberships, shows, sporting events, Disney World, even car buying.
- We offer a Downtown Stipend to assist with your transportation needs.
- We provide you a uniform and clean it at no charge.
- We have our own team member dining room offering complimentary (yes, free) meals.
- You will become eligible for our 401k retirement savings plan after just six months, and we offer a company match on your contributions.
- Our expanded Employee Assistance Program (EAP) includes help and support on everything from legal advice, financial planning, to elder care questions.
- As Community is one of our values, we encourage our team members to take part and give back to the community both individually, and through our various outreach activities throughout the year.
- We'll train you, keep you challenged, and growing and developing personally. Our hotel is filled with people who started out wanting a job but found a career.
The Westin Nashville is an Equal Opportunity Employer and Drug-Free Workplace.
