What are the responsibilities and job description for the Housekeeping Supervisor position at The Westin Nashville?
OVERVIEW:
As a Housekeeping Supervisor, you will have the opportunity to lead the Housekeeping Department through the day-to-day operation. You will work closely with Housekeeping team members to ensure that the entire department is organized and running efficiently. You will oversee shifts, examine rooms, check and count out linens and supplies and adjust guests' complaints regarding housekeeping service or equipment. You will also engage in administrative duties such as writing requisitions for room supplies and furniture replacements, recording inspection results, aiding in budget control and posting room occupancy records. Your previous housekeeping experience will help you ensure that all company policies and procedures are being followed. Above all, you will keep the team motivated through your energetic, positive management style while leading them to exceed guest expectations and deliver exceptional service.
ESSENTIAL FUNCTIONS:
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/boards.
Communicate issues to next shift.
Complete required paperwork.
Develop and maintain positive working relationships.
Comply with quality assurance standards.
Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Have access to reliable transportation and follow attendance policy
ADDITIONAL POSITION DUTIES:
Respond to any reasonable task assigned by Housekeeping Leadership.
Assist in other areas as needed.
Notify Loss Prevention/Security of any reports of theft.
All other duties as assigned.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities. Employees who violate company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
As a Housekeeping Supervisor, you will have the opportunity to lead the Housekeeping Department through the day-to-day operation. You will work closely with Housekeeping team members to ensure that the entire department is organized and running efficiently. You will oversee shifts, examine rooms, check and count out linens and supplies and adjust guests' complaints regarding housekeeping service or equipment. You will also engage in administrative duties such as writing requisitions for room supplies and furniture replacements, recording inspection results, aiding in budget control and posting room occupancy records. Your previous housekeeping experience will help you ensure that all company policies and procedures are being followed. Above all, you will keep the team motivated through your energetic, positive management style while leading them to exceed guest expectations and deliver exceptional service.
ESSENTIAL FUNCTIONS:
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/boards.
Communicate issues to next shift.
Complete required paperwork.
Develop and maintain positive working relationships.
Comply with quality assurance standards.
Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Have access to reliable transportation and follow attendance policy
ADDITIONAL POSITION DUTIES:
Respond to any reasonable task assigned by Housekeeping Leadership.
Assist in other areas as needed.
Notify Loss Prevention/Security of any reports of theft.
All other duties as assigned.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities. Employees who violate company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
