Security Officer

OVERVIEW:

As a member of the Security team, you will be responsible for ensuring the safety and security of the entire hotel property and related assets. You will patrol all areas of the hotel including front and back of house, monitor CCTV cameras and control access as required. You will also investigate reports of incidents and accidents involving associates or guests and interact with officials and agencies from local, state and national levels when necessary. To keep everything in order, you will prepare daily shift reports, complete accident and incident reports, maintain accurate records of events over the course of each shift as well as monitor and report found and recovered property. Safety and security go hand-in-hand, so you will also attend training for hotel personnel in all areas of life safety equipment use and procedures and provide feedback and documentation on any unsafe work practices. In addition, some states may have additional licensing/registration requirements to be considered for this position.

THE POSSIBILITIES:

Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here:

• Parking: Full-Time associates – FREE
• Associate meals – FREE
• Our associates get travel discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on rental cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, theme parks, and other attractions
• Discounts on car and computer purchases
• But you don’t need to go anywhere to have a great time. We host associate recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

• Patrol all areas of the property; assist guests with room access.
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Assist guests/employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances.
• Call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Handle all interruptions and complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
• Conduct investigations and gather evidence.
• Conduct interviews with relevant parties.
• Develop and maintain positive working relationships.
• Comply with quality assurance standards.
• Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Have access to reliable transportation and follow attendance policy.

DEI and ESG:

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

FSLA: Non - Exempt

Reports To: Security Manager