What are the responsibilities and job description for the Banquet Captain position at The Westin Richmond?
POSITION PURPOSE
Serve food and beverage items to guests in a friendly, enthusiastic, professional, and timely manner.
The ideal candidate will have a passion for serving food and beverage, a pro-active "can do" attitude and provide exceptional distinctive premium service to our guests. If you enjoy working in an elegant atmosphere, fast-paced environment as well as working in a team environment, this is the ideal job for you!
This position can be a great entrance into other food and beverage roles. Candidate must be of legal age to serve alcoholic beverages according to State laws.
ESSENTIAL FUNCTIONS
- Setup banquet functions
- Serve food and beverage items
- Greet guests and familiarize them with the food and beverage menu
- Act as the point of contact between the guest and bar and kitchen staff
- May be required to present food and beverage options, take orders, make recommendations, and answer questions regarding the food and beverage
- Make recommendations on wine selection with meals
- May require preparation of specialty food and beverage items at the table of the patrons
- Clean up post function
- Clear tables and return all equipment to their respective areas
- Retrieve all reusable food items and place them on a separate queen, as provided
- Ensure service corridor safety by transporting all equipment in the proper manner
- Be responsible for handling of all equipment and linens
- Ensure that all spills and breakage are attended to immediately
- Gather all equipment necessary to service a function and maintain a clear and immaculate service corridor
- Responsible for the proper handling of all equipment, i.e., china, glassware, silverware, linen, props and cleaning, ensuring proper storage after use
- May be responsible for informing Chef of head count as soon after seating as possible
- May need to recommend proper maintenance and repair to the Director of Engineering and ensure the proper housekeeping of all function space
- Report to your supervisor any issues that come to your attention affecting a function, the F&B department, or the Hotel
- Work safely, be aware of your surroundings at all times
- Any other reasonable job duty of which you are asked to do relating to the service of hotel guests
- May have to present bill to the patron and handle payment transaction
PHYSICAL DEMANDS
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Must be able to exert well-paced ability to work in a busy environment.
- Must have the ability to bend, squat and lift 30 lbs. on a regular and continuing basis and occasionally lift up to 50 lbs.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
- Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
- Position at times may need to wear a radio and earpiece.
Experience
Banquet server experience required.