What are the responsibilities and job description for the Guest Service Agent position at The Whaler's Inn?
The Whaler's Inn is the premier hotel in downtown Mystic, offering sweeping views of the Mystic River and Drawbridge. The Inn is within walking distance of everything downtown Mystic has to offer.
We are looking for an experienced person to join our team as a Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Guest Service Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Come be part of the best team in Mystic and join a property with endless opportunities for advancement. We are looking to fill our full-time PM shift, 4 pm-12 am. Schedules may vary depending on operational needs.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Full-time
Pay: From $18.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- guest service: 1 year (Required)
Work Location: In person
Salary : $19
