What are the responsibilities and job description for the Overnight Front Desk position at The White Hart?
Job Summary
The White Hart Inn is searching for a detail-oriented part-time Night Front Desk Agent who responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The Night Auditor should enjoy working independently and possess problem solving skills as well as the ability to make decisions. This individual will be performing the responsibilities for front desk during the late evening and early morning hours. Candidate should be open and willing to preform various cleaning tasks throughout the shift.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes smoothly and efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to answer calls, take messages, and provide information to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide local area information and recommendations to enhance the guest experience.
- Assist in processing payments and managing billing inquiries.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Experience
- Previous experience in hospitality is preferred but not required.
- Proficiency in operating phone systems
- Excellent customer service skills with a focus on creating memorable experiences for guests.
- Ability to work flexible hours, including weekends and holidays as needed.
Job Types: Full-time, Part-time
Pay: $18.00 - $19.50 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Every weekend
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Salisbury, CT 06068 (Required)
Ability to Relocate:
- Salisbury, CT 06068: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20
