General Manager

ABOUT THE PROPERTY

Perched on a hilltop, The White House Inn is a picturesque nature escape that beckons visitors year after year. Originally built as a summer home for a lumber baron in 1915, the Inn is known for its quirks and whimsical touches that have been preserved through the decades. Escape to the Green Mountains and leave with your own story to tell.

ABOUT LIFE HOSPITALITY

Life Hospitality is our hotel management arm of Life House – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations.

We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience.

GENERAL MANAGER

This General Manager position oversees The White House Inn. This role will help minimize operating costs, improve operations efficiency, and deliver a positive experience for our guests, while maintaining the standards of health and safety.

The ideal candidate has Manager-level experience at a hotel and restaurant property and has a strong understanding of what makes great customer service. In this position, you must be available to work flexible hours, including weekends and holidays as needed.

Responsibilities

Lead Your Teams & Deliver on the Guest Experience

• Manage Front office team to ensure the guest experience is seamless, welcoming, and comfortable
• Provide leadership to Housekeeping & Maintenance teams, facilitating highest
• Primary F&B Floor Manager
• Maintain high guest satisfaction scores, ensuring any guest concerns are addressed in a timely and professional manner
• Monitor and ensure effective guest satisfaction scores, respond to reviews as appropriate
• Establish and maintain a positive workplace culture

Drive Performance & Hit Budgets

• Monitor P&L reports and adjust on-property planning as needed to ensure budgets are met
• Manage property expenses

Run a Smooth Operation

• Ensure company’s software is efficiently and effectively used
• Ensure company SOPs are properly followed and executed
• Develop property specific policies and procedures on an as needed basis
• Build and maintain positive rapport with the local community
• Ensure compliance with health and safety regulations

Manage Your Teams

• Recruit, hire, onboard, train and offboard your team members in compliance with staffing needs
• Execute payroll and efficient scheduling in line with budgetary constraints
• Handle employee complaints and administer disciplinary action as needed

Perform other duties as assigned to meet the needs of the business

Ideal Qualifications

• 4 years experience in service industry with direct customer interaction
• 4 years experience in leading teams at Manager Level
• 4 years overseeing a physical facility
• 4 years of F&B Leadership and/or Restaurant Management experience
• Experience in ownership of financial performance and a track record of successful cost control management
• Experience with HR functions such as hiring, training, scheduling, payroll, employee relations, and compliance
• Experience in utilizing technology for efficiency and communication
• High school diploma/GED required, BS degree preferred

Physical Requirements

While performing the required duties of this job, the employee is regularly required to stand and walk for extended periods of time. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Our Ideal Traits

• Ability to manage time effectively to ensure completion of tasks
• Excellent communication skills with the ability to listen effectively
• Self-motivated, well organized, ability to motivate others
• Results driven leader with ability to make the right executive decisions without need for escalation
• Overall resourceful and tech-savvy - you are experienced in Google-Suite, Asana, Slack, Apple products (preferred)
• Excellent customer service and interpersonal skills
• High degree of professionalism – you are hardworking, reliable and respectful

Compensation & Benefits

• Competitive compensation and bonus structure (varies by property)
• Excellent benefits package
• Paid time off & vacation
• Leadership and professional development growth opportunities
• Introduction to Hotel Owners Referral Program
• Hotel discount program
• Housing included

If you are interested in applying, send us your resume for consideration. Please be sure to include your phone number and email.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Ability to Relocate:

• Wilmington, VT 05363: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $85,000