Resident Coordinator

FLSA: Non-exempt                                                                             

DEPARTMENT:  Housing Services

DUTIES AND RESPONSIBILITIES:

• Maintains the responsibility for ensuring housing services are delivered within required scoop of services and TWC mission, vision, and values.
• Point of contact for community stakeholders to enhance residence experience at Lakeland apartments.
• Works closely with Housing administrative leadership to organize and collaborate with stakeholders
• Coordinating with internal and external partners to host community building activities.
• Provide residential service coordination with all 101 units.
• Provides residence with referrals to community resources.
• Work with community partners to host educational, health, and wellness, or skill building classes such as, financial literacy, computer training, home buying education, resume building, nutrition, exercise, health awareness, parenting, art, food demonstration.
• Provide a minimum of 84 hours of group instructor-led services on-site per year.
• Provide a minimum of 100 hours of individualized services to a 100 residence.
• Link participant to 1:1 health and wellness services and community programs.
• Builds a portfolio of local community resources for residence.
• Attend the required coordination meetings.
• Assist in data collection, participate in desk review and audits.
• Facilitate the coordination of matching to housing resource with on-site ICMS provider and property management.
• Facilities case conferencing/ care coordination meetings once a month with on-site ICMS and property management.
• Work with LAHSA CES Coordinators to implement best practice for case conferencing and care coordination
• Ensuring that appropriate releases of information sharing (consents) are up to date prior to utilizing them in case conferencing.
• Work in collaboration with CES stakeholders in the Single, TAY and family system
• Attending table events as needed.
• Assures that services are provided in collaboration with applicable funding streams and regulations.
• Represent TWC at community events and meetings and participate in learning networks related to housing program models.
• Assured rights of clients are adhered to within policies and guidelines.
• Maintain confidentiality in matters of agency operation, personnel, and clients.
• Exercise good judgment in performance of all duties and responsibilities, including maintaining good boundaries and professional conduct.
• Other related duties as assigned and approved by the Director, Permanent Supportive Housing.

QUALIFICATIONS:

• Knowledge of Los Angeles County Coordinate Entry System and housing programs utilized across the homeless system.
• Demonstrated capacity to lead and organize community events
• Flexible, acute problem-solving skills, and the ability to work under competing deadlines in a fast-paced environment.
• Bi-lingual (English/Spanish) preferred.
• Possess a positive attitude, an ability to comfortably interact with diverse populations, be energetic and independent, and have a strong desire to learn.
• Strong verbal and writing skills are required. Must be able to document in a clear and concise manner and in accordance with The Whole Child policies and procedures.
• Typing skills and computer proficiency, including Microsoft Office Suite.
• Strong commitment to seniors and families, and a willingness to take the steps necessary to assure their well-being.
• Ability to work independently and with others – including other employees, clients, and members of the public -- in face-to-face, virtual, and telephonic contexts.
• Ability to be flexible and adapt to changing work demands.
• Ability to respond effectively to sensitive inquiries or complaints.
• Maintain a high level of ethical and professional standards.
• Ability to accept diverse personal and cultural behaviors.
• Must exhibit de-escalation skills
• Must exhibit flexibility, mature judgment, confidence, and competence.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in social work, psychology, or other social services related discipline.
• Minimum 2 years of progressive administrative, direct service, and leadership skills and experience in the social service field.
• Minimum 3 combined years’ experience demonstrated effectiveness work in social services, preferred interim or permanent housing homeless services.
• Have at least 2 years of experience in event planning and community relations

WORKING CONDITIONS:

Work is performed in shelter setting. Noise level is moderate with occasional loud outbursts.

REASONING ABILITY:

Ability to solve practical problems and address a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 50% of the time.
• Needs to move about the shelter premises and inside the office to access file cabinets, office machinery, etc.
• Uses computer and other office machinery, (i.e., calculator, copy machine and printer).
• Constantly converses with staff and clients.
• Occasionally needs to transport materials (toys, books, etc.) weighing up to 50 pounds.

The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.