What are the responsibilities and job description for the Hourly FOH Manager position at THE WICKED TUNA?
Front of House Manager
Front of house managers have a mind for customer experience and service, as well as great people and leadership skills. There are no licensing or certification requirements, but employers value a bachelor degree and prefer one to two years of restaurant management experience.
Supervisory Responsibilities
Hires and trains restaurant staff.
Organizes and oversees the staff schedule
Conducts performance evaluations that are timely and constructive
Handles discipline and termination of employees in accordance with restaurant policy
Duties and Obligations
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Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
Ensures customer satisfaction with all aspects of the restaurant and dining experience
Handles customer complaints, resolving issues in a diplomatic and courteous manner
Ensures compliance with alcoholic beverage regulations
Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards
Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service
Maintains sales records and tracks cash receipts
Prepares and submits operations reports and other documentation requested by the operations manager
Performs other duties as assigned
Skills and Qualifications
- Point of Sale System Experience front of house managers are responsible for cash transactions, including refunding customers, providing discounts, and comping items, which requires proficiency with the restaurant’s POS system
- Organizational Skills front of house managers often juggle many responsibilities at a time, so top-notch organizational skills and prioritization skills are critical for running successful shifts
- Training as the front of house manager leads staff onboarding, experience teaching or training new staff is preferable
- Leadership Skills its the job of a front of house manager to keep staff on task, motivated, and focused. They also resolve staff conflicts and customers concerns
- Management hiring, firing, training, and disciplining staff is the front of house managers responsibility, so they must have strong managerial skills
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Customer Service dedication to providing excellent customer service and improving the customer experience are important qualities
Educational Experience and Physical Requirements
- High school diploma or equivalent required.
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Previous restaurant experience required; management experience preferred.
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Ability to traverse all parts of the restaurant quickly.
- Prolonged periods standing and moving quickly throughout the establishment
- Must be able to lift 25 pounds at times.
Insurance and Benefits offered to full time employees
