What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at The Will-Burt Company?
- Communicates directly with customers through verbal and written skill using E-mail, customer portals and other similar devices
- Transcribes orders to an electronic order entry system
- Enters orders and special requests in a timely fashion
- Prepares, enters and tracks work order requests
- Provides customer quotes for repairs, parts and subsystems through CRM
- Maintains customer files and documents in accordance with ISO procedures
- Coordinates necessary customer information to respond to customer inquiries in a timely manner
- Processes product returns, repairs and credits
- Solicits additional company business (repairs) when the opportunity presents itself
- Responds to customer concerns in a constructive manner
- Supports Electronic Data Interface (EDI) order processing and backup
- Utilizes company computer systems
EDUCATION and/or EXPERIENCE: Associates degree or 2 to 3 years experience and/or training: or equivalent combination of education and experience. Technical/mechanical experience a plus.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit: use hands to finger, handle or feel: reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch or crawl. The employee is occasionally required to stand, walk, and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and /or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, and ability to adjust focus.
Skills
Required- Excel
- Language Skills - read, analyze, interpret
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
