What are the responsibilities and job description for the Remote Hotel Reservation Coordinator position at The William Boerne?
Description of the role :
The Remote Hotel Reservation Coordinator will be responsible for handling all aspects of hotel reservations for The William Boerne in Boerne, Texas.
This role will primarily involve taking and managing reservations through various channels, ensuring accurate information is collected, and providing exceptional customer service to guests.
Responsibilities :
- Receive and process hotel reservations via phone, email, and other channels
- Ensure that all necessary guest information is accurately recorded in the system
- Manage room inventory and make adjustments as needed in order to accommodate guest requests
- Communicate with guests to confirm reservations, answer inquiries, and provide assistance
- Collaborate with hotel staff to ensure smooth check-in and check-out processes
- Resolve any issues or complaints related to hotel reservations in a timely and professional manner
- Stay updated on hotel policies, rates, and special promotions to effectively communicate with guests
- Collaborate with the sales team to maximize revenue and occupancy rates
Requirements :
Benefits :
About the Company :
The William Boerne is a renowned hotel located in the beautiful city of Boerne, Texas.
We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
Our team is dedicated to providing personalized attention and ensuring that every stay is comfortable and enjoyable.
Join us in our mission to provide the best hospitality in a remote work setting as the Remote Hotel Reservation Coordinator.
Salary : $25
