What are the responsibilities and job description for the Call Center Representative position at THE WILLIAM EVERETT GROUP INC?
We are currently seeking a Full-Time Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to provide outstanding customer service and problem resolution. This position requires in-office training for two weeks. Additionally, in-office work is required for two days out of the month (one day every other week).
Responsibilities:
- Conduct inbound and outbound service calls with customers within the required time period.
- Resolve issues to minimize escalation to higher support levels.
- Take action to resolve pending or open issues within a reasonable timeframe.
- Help to promote a positive team atmosphere.
- Meet daily processing goals and targets while paying close attention to detail.
- Use a computer to complete basic tasks including starting and stopping software applications and opening, closing, and saving electronic files.
- Operate additional office equipment including printers, copy machines, and fax machines
- Additional duties may be expected depending on availability and fluctuation in volumes
