What are the responsibilities and job description for the Overnight Front Office Agent position at The William Vale?
Overview
An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.
Responsibilities
Posts room charges and taxes to guest accounts.
Processes guest charges voucher and credit card vouchers.
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Transfer charges and deposits to master accounts.
Check to see that all charges are assigned to the appropriate departments.
Follow End of Day / Night Audit Checklist.
Exercise knowledge of emergency procedures and assists Overnight Manager during emergencies.
Balance the day's charges, making corrections as necessary.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
Understand and know how to perform check-in and check-out procedures.
Responsible for courteous, efficient response at all times.
Skills
Outstanding communication skills.
Understanding of : Outlook Office (Excel, Word, Email) - experience with HSM is a plus.
Understanding of auditing, balancing, and closing out accounts principles.
Outstanding organizational and time management processes.
Must be knowledgeable of management company policies and property community policies.
Must be able to communicate effectively with others.
Maintain a high level of professionalism in all interactions / situations.
Maintain the required property uniform and always ensuring a professional appearance and attitude.
Qualifications
2 years' experience in customer service - hotel experience is a plus.
Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
Ability to lift and transport up to 10 pounds.
Must be willing to stand for 6-8 hours at a time.
Capacity to work varied shifts - including weekends and holidays.
Cash Handling experience a plus.
Ability to develop, plan, and implement short and long-range goals
Compensation ($26.50)
Salary : $27