What are the responsibilities and job description for the Customer Experience Sales Specialist (On-site Overnight position) position at The William Warren Group?
Job Type
Full-time
Description
When you join the StorQuest Self Storage family, you're tapping into the power of a different kind of
brand. As a William Warren Group (WWG) managed company, StorQuest seeks motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.
How You'll Make a Difference
The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace
throughout the United States. We are looking to grow our small in-house Customer Experience Center (CXC) - seeking qualified, self-motivated professionals who can answer every call with a smile.
Are you passionate about helping people and solving problems? Can you multi-task with efficiency? Can you keep things fun? We are seeking dynamic individuals who can provide unsurpassed customer service and exceed customer expectations.
You'll have the opportunity to assist customers during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional customer experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing customer experience is timeless.
This is an exciting opportunity to be part of a fun culture which includes great perks, benefits and bonus opportunities.
Duties / Responsibilities :
- Join a team that provides consistent, seamless, and high quality customer experiences
- Actively listen to customers to understand their unique situation and recommend solutions that exceed their expectations.
- Understand key facility differentiators, create value and optimize every conversion opportunity.
- Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions.
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar, Wave, KioCall).
- Weekend availability is required.
- Performs other related duties assigned
What Makes this Opportunity Awesome
About YOU :
Physical Demands and Work Environment :
Ability to walk, bend, stand, and stoop frequently
Ability to work evenings and weekends as needed or required
Ability to operate computers and phones
Ability to communicate in written and verbal format frequently
Additional Perks for eligible employees :
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Team-building Events & Activities
Employee Assistance Program
Pet Insurance
The William Warren Group and StorQuest say NO to drugs
Equal Employment Opportunity
WWG is committed to creating a diverse environment and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,disability, age or veteran status. WWG is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
To learn more about our awesome company check us out on Instagram @storquest or Facebook @storqueststorage. Please apply by visiting www.storquest.com / careers
Salary Description
up to $20 per hour with bonuses
Salary : $20
